Ginjan Cafe

I can’t speak to the food as this is about an order from their website. I’ve ordered before and fulfillment took a while but there were regular updates about it. I didn’t mind because I understand it’s a small business, there were a lot of orders at once and they were just starting up with online orders.

It’s been a couple of years since then and my favorite coffee drinker loves their coffee. So we ordered some. It’s been a month and the Shop Pay app shows the order hasn’t shipped and we’ve had no word about our order being delayed. I’ve emailed (it’s been 10 days since my first email) and aside from an automated response that someone would get back to me in 24-48 hours I’ve had no response.

Since then I’ve tried Facebook messenger, Instagram, the website contact box, Shop Pay contact request and today I tried to call the phone number listed on Google for the cafe. Shopify says I can’t get a refund without the shop’s approval. No idea what to do when the shop won’t respond.

I’m really disappointed as I want to support this business and I have recommended it to my loved ones in the past.

Update: After opening a dispute they finally created a shipping label and 4 days after that sent my order and sent me an email with tracking (after over 7 weeks). I wish I hadn’t had to go so far to get a response. The products are good but I don’t know that I’d want to risk ordering again.