FleuraMetz — Local services in New York

I am the business owner of a small flower business and I just had a terrible experience this morning shopping with one of the associates Michael whom gave me a difficult time to shopping at this store. I reserved my flower on sat 3/10 for 3/14 morning pick-up. He refused to honor my tax exemption and resale certificate which I had already emailed and which I also offer to fill it on spot. He refused and made it very humiliating public display. By tearing up resale certificate form in front of other customers. He even refused to sell me the flowers at full retail value and even refused to selling me any flowers in the future. He also laughed and spoke to me in a condescending manner. I really need the flowers for an event so I turned to other vendor which are way more polite and took the time to explain to me any relevant forms that we needed to do business together. I have been purchasing flowers for 5 years professionally and personally. I never had any experience close to this. This is the first time I had racist experience in all my...

I don't like to give low reviews, but in this case they caused us a hardship. We bought a lot of flowers to arrange for a wedding and they looked great in the store but when we got them home, the roses all just fell apart. They looked beautiful but with a simple shake, all the petals just fall off. We ended up buying roses locally from Trader Joes - not who you would expect to cover for a floral distributor. There were also a few other flowers that had their stems cracked right beneath the head rendering them useless. Now it could be a careless worker, or a batch that got delivered to them that was just bad and they didn't know. It happens. But I'd recommend they do a little more quality control on packing to avoid disappointment. Flowers have a short shelf life and when something goes that wrong before an event, it's not good. On the plus side, the selection was amazing and the service was good - it's why we bought so much from them. If only the would have checked them, this could have been a 5...

If you are looking for old fashioned genuine customer service where the customer comes first, please go to see Mike O’Sullivan and his team at FleuraMetz. They had a challenge with a grower and we couldn’t get exact order. He completely over delivered on flowers and made it an abundance of beauty still for us to work with. Run, don’t walk to buy from...