Garber Hardware — Local services in New York

I went in and chose a product for an issue I had, and to be nice and make conversation (my first mistake) asked the man at the desk if he could reccomend it for the issue I described. He suggested another product, twice the price, and I went and got it. Hesitant that it was Right, I pointed to an illustration on my product which showed the exact situation, but he insisted the one he suggested was great and would work, so I took his advice (my 2nd mistake) Well, it didn't work at all, and I immediately went back within 10 minutes to return it, as every other hardware store I have ever been to (as a handyman that works all over the world) has taken back a product that didn't work, and especally when THEY recommended it & you have the receipt. A different man was there and after I explained the situation, rudey replied that they didn't give refunds and I was "lucky to get free advice".(BTW, the product was still usable).Rather flabbergasted at his coldness, I suggested an even exchange, which he also refused, but when I insisted that, as an advised customer, It Was Not My Fault, he brusquely handed the original product to me (which DID work). So I lost half the money, but worse, was treated rudely as a customer. I know it is becoming more the norm in these times, but that was Very Bad Customer Service, especially from a small local business. Luckily there is now another hardware shop just up the road on 8th, which I (and all my colleagues) will...

Best Damn Hardware Store. Was a frequent visitor of their original store in the West Village but loving the new Chelsea location (And it is now closer to my home now)

Service is personable as expected for a family owned business. If they don't have what you are looking for they will get it for you or help you figure out what you need.

Def the place to go for all your household project and for household needs you didn't know you needed.

BONUS If you need a dog fix they have the cutest...

I was a loyal customer, but my recent experience was very disappointing. I urgently needed a paper bag to help a sick pigeon I rescued nearby, so I went into the store to ask for one. Unfortunately, I was denied unless I made a purchase over $10 to meet the credit card minimum. Even after explaining the situation, the staff claimed they didn’t hear me mention the ‘sick bird.’ This lack of empathy has made me reconsider returning to this store.”

Ps: Happy...