Gotham Gymnastics — Local services in New York

We had a surprisingly negative experience with staff at a birthday party this weekend. At the start of the party, a female staff member physically picked up my child to 'put' them in the proper spot in line without first speaking to them to explain. This wasn't intentionally rough or aggressive, but really scared my shy 5 year old. We told the staff member not to grab him and she responded with "I know how to handle kids" and ran off to get a manager, Ashley.

Ashley came in and immediately escalated the situation, raising her voice, threatened to kick us out and seemingly intentionally tried to embarrass us. Shocked and not wanting to cause a scene at a family party, we largely just gave them a bunch of 'yes m'ams.' My child refused to participate for the rest of the party after this bad interaction.

They're probably all great gymnasts, but they do not believe these staff members are good with young kids. The instructor's willingness to grab a kid before talking to them shows illustrates a lack of patience and rigidity. Ashley's tone with clients should was unprofessional at best. Gotham gymnastics should be concerned with other business their team...

This year I started going to the adult gymnastics open gym they offer for adults at any level. I couldn't find many gyms that offered something like this. On top of it all the staff actually instruct you and guide you to achieve your skills. As someone who is a complete beginner this has been amazing. Now I am motivated to stay active and have fun! I have loved Nicole and Coulter as my instructors. Encouraging, understanding and will push you when you need it. Gotham is out of the way for me, and I have to take 3 trains to get there. It never seems to matter though because I keep coming back....

Originally, I posted “While my daughter loves this place, they are quite bad at communicating with their clientele. We have been speaking with them since December about their February break camp and we were constantly told not to worry about it, “it will be posted on the website.” So we didn’t worry about it and would check the website. My wife called this week and the program had already filled.” Samantha from their office called and was horrified that we had that experience. She instructed us to call in, we did and she...