CubeSmart Self Storage of Brooklyn — Local services in New York

What a great facility!

I was hesitant to use another storage facility after a horrible experience at Manhattan Mini Storage in Chelsea (I had constant mice issues in my unit at MMS). To my surprise Cube Smart at 313 Butler Street went above and beyond my expectations.

Right from the beginning, when Amber at the front desk helped me, I knew something was going right at this place. Amber was so friendly and knowledgeable about the facility. She helped me choose the right sized storage unit for what I needed. Amber also helped me understand the neighborhood a bit with regards to parking at the facility (there's a handful of indoor parking spots) and also street parking.

Once inside the facility, to my surprise, the hallways were carpeted! Now I know to some this might sound like a bad combo for a storage facility, but the carpeting was extremely new and fresh, even had that fresh carpet smell. The security is great, you need to enter a code to enter the unit area and then a code again to go up in elevator, so I felt extremely safe. There were plenty of hand trucks to use to help cart your stuff to your unit. The prices are extremely affordable, which was also a nice surprise, plus a nice first month discount which was nice. There was a cute little surprise at the end when you first open your storage facility (and no, not a mouse.. haha), it was this little welcome package with your key inside a CubeSmart paper bag. Just sitting in your unit waiting for you. Honestly, small touches like this go a long way, it just shows that they care, and having someone who has your back and cares for you in this big city really does go a long way.

Thank you CubeSmart on Butler street, and again thank you Amber, you made my stressful move that much less stressful. Greatly...

I just got off the phone speaking with a woman at this facility. I had thought, given the area, the price, and the good reviews, it would come with professionalism. I was set to book there but had a few basic questions. I was immediately shocked with how rude the woman was who answered the phone. I asked her about the price listed on sparefoot for a unit at their location and she said, "What price? No. And we don't even have 5x15 units." Then she checked and the price was correct, as were the dimensions. She then proceeded to treat me like I would be lucky to rent from there so I should just book without asking anything. She was raising her voice, acted incredibly annoyed that I didn't want to book without knowing anything about the procedure or the facility - even though I've never booked a storage unit before and it's literally her job to give me information. I tried to hold on and get answers despite her condensation, because I'd truly wanted to just settle on that place - but after 5 minutes of gritting my teeth during this demeaning interaction, it occurred to me to ask about insurance, and she actually laughed out loud at me - apparently it's something you always have to purchase? But how would I know that? So, I got off the phone. Your location is now out thousands of dollars from me, and several other friends I have in the area who are looking for units. Why would I give my money to a place that seemed annoyed I should dare to want to rent a unit? This is a storage facility, not a coveted condo. I assume this woman is paid? It's her job to answer questions and at an absolute minimum, treat customers will respect. Hire better....

I had a terrible experience at this storage facility. I don't recommend this facility as it worsened my moving experience.

TLDR: Eddie (tattooed 5'8 man) at the desk told me I could move my things into a storage unit. My movers moved everything in, only to be told that the unit was already taken, and I had to move my items again myself as my movers had left. Despite being promised a discount for the inconvenience, I never received it. I was also charged a waiting fee by my apartment cleaners because of the delay caused by this mix-up.

When I arrived on June 30th 2024, only Eddie was working during a busy shift. He assigned me a dirty unit but found another available one (0226) after I expressed concerns. After my movers transferred my items and I locked the unit, Eddie informed me I had to move the items again as the unit was already rented. My movers couldn't stay as they were late for another job, and I had to move everything.

Eddie had to help other customers and clean the original unit before the transfer could occur. Itold Eddie that CubeSmart can assign another unit to the other renter as they aren't here yet. I explained to him that my cleaners at my apartment were waiting and would charge extra, but Eddie insisted I move the items before leaving the facility. He refused to let me come back later, fearing he'd get in trouble. He promised to speak to the regional manager about a discount, but I was never contacted.

This experience cost me extra fees and the hassle of moving my items myself. CubeSmart needs adequate staffing on shifts, clean units ready for rent, and should avoid assigning already...