Intimissimi — Local services in New York

Im a returning customer of 5th avenue store! Absolutely love 5 avenue location and their crew. Always have good experience there. But on above date i decide to go and try new location in Soho ... but got the worse experience ever!!!!!!!!!!! On 09/17/18 at approximately 2 pm I was inside your Soho store. Trying to get a new set of lingerie... I picked some items and was taken inside the fitting room by the salesperson . As I was trying on a bra two construction man came inside the fitting room and were staring at me and no one at the store tried to stop them. I felt violated. Fitting rooms should be private. This is unacceptable ...i asked to speak to the manager, when she came out all she said to me was “come down mam come down ok” what can i say im sorry” i tried to stay calm even though I was still shaking a little after this incident, I picked few items that i liked and proceeded to make the purchase, before I approached the counter i saw online promotion saying that i can get a 10% discount if I’ll put myself on the email list...the manager said its just online promotion ! Nothing we can do for you here. The manager was rude to me even after my privacy was violated inside her store. The store n SOHO has a very poor customer service. After I left the store I decided to call their Corporate office . Women named Lamessa from HR listened to my story with patients and after I was done offered me to go back to the store to pick up a complimentary perfume for my inconvenience... is it really how suppose to be??? ... she was trying to brush me off ...When the store manager from Soho place violated my privacy !!!! I was very upset and shaken after this accident... i really feel insulted !!! Be carefully ladies !!! No one should have such...

This seems to be a brand problem as every location I’ve been to is in chaos. There was maybe a customer per employee in the store today and it was impossible to get help or attention. On two separate occasions two different employees led me to the dressing room to try something on for them and, in the 30 seconds I took to put it on, they completely disappeared. When I’d flag down a different employee, they’d say “one moment.” After waiting 20+ minutes TWICE for someone to glance at the $90 bra I had on and hated the fit of, I decided to make my purchase of a product that doesn’t fit just to get out of there. When trying to exchange my bra I was told that it wasn’t possible to receive the same discount as my original purchase without returning all of the items. I told her I had two but was actively wearing the third and she asked if it still had the tag on. Huh? Also, the bra inserts the previous employee pressured me to purchase at the checkout line after waiting for over 30 minutes? Non-returnable. I have DDs. I did not need or open the inserts I was pressured to purchase. Whatever takes checking out 20 minutes or more EVERY TIME at every location needs modified. Can’t wait to ultimately return the frustrated purchase I made today and get the run around once again. Okay bras, bad prices,...

Came here a bit ago while visiting NYC - The staff are very helpful and the woman who helped me was definitely transgender-affirming, so if that's something you relate to, you shouldn't have to worry here; in fact, the person who assisted seemed oddly more knowledgeable about how to help me and specifically what I was looking for than prior experience with intimates store associates led me to expect. Could've just been lucky with the one, but I'd like to think the inclusion and accessibility is a common trend here.

As for the lingerie itself, I walked out with a few pieces that I adore and wear consistently, the material is quality (I love their lace). They are very conscious about having matching sets and recurring aesthetic colors, which I really appreciate.

Also notable, they have a card/rewards system if you are a recurring shopper, so that's incentivized. Unfortunately I'm not local to NYC (nor are there locations in my local area), so that wasn't an...