Louis Martin Jewelers — Local services in New York

Visiting Louis Martin Jewelers on West 50th Street was an experience of rare distinction and warmth. Nestled near the iconic Rockefeller Center, Radio City Music Hall, and the Rainbow Room, this jeweler is more than just a storefront — it’s a sanctuary for anyone who values expertise, class, and genuine human kindness.

Louis Martin himself is not only a master of diamonds and fine jewelry, but a teacher of the craft. His wealth of knowledge is evident from the moment you sit with him. He explained the finer points of cuts, clarity, and carat weight with patience and precision — turning what could have been a simple appraisal into a deeply educational and enriching conversation.

His staff is just as exceptional — courteous, welcoming, and warm both on the phone and in person. They treated us with the utmost professionalism and humanity, making the entire experience feel personal and unforgettable.

We brought in a piece of jewelry for appraisal, and not only did Louis provide a fair and transparent evaluation, he also took the time to share insights that deepened our appreciation for the piece. It’s rare to find someone so willing to offer not just service, but wisdom.

In full transparency, a previous review posted was a result of miscommunication and misunderstanding. It did not reflect the full experience nor the character of Louis or his establishment. Upon further reflection and firsthand experience, it became clear that Louis Martin is a jeweler of integrity, compassion, and remarkable professionalism. If anything, this situation has shown us that sometimes we must speak directly and openly rather than rush to judgment.

Louis Martin is a rare find in a world of fast-paced transactions — he builds relationships, not just sales. Whether you’re looking for a timeless diamond, a luxury timepiece, or an honest and expert appraisal, this is where you want to go.

I offer this review with full sincerity and gratitude. Louis, thank you for your kindness and the care you showed. May your business continue to grow and thrive. You’ve earned...

The one thing I learned growing up is that when you go to sell something you do not tell them what you want for it. Any reputable dealer will tell you what they will pay for it and that's although there may be some back and forth, they do not ask you what you want for an item.

So here's what happened. We brought in a watch to sell and they told us "You will tell us what you want for the watch and based on that we will either say yes or no and that is the end of the transaction. There will be no offers.

In another words if you go too low on your price, they will acccept of course and you'll be ripped off. If you go too high they will say no and you walk out.

Don't get me wrong are places where this is perfectly acceptable behavior for a "business" like in an alleyway trunk of a guys car baby fleamarket.

I actually laughed when he told me they have been doing this for 40 some years and that's how business is done. I think my comment was "No that's not business, because that's how you lose customers."

I should add that the whole time we're doing this transaction they're trying to sell some $18,000 watch ? I think it was some sort of inside joke with them trying to play with people.

If you read this entire review now and you have money and you look like you have money, I would love for you to go in and do the exact same thing and see if they treat you the same way. And if they don't I would love for you to just walk out telling them you...

I stopped at this jeweler to look at their collection. Upon ringing the buzzer I was let in to be greeted by an empty store and an employee sitting on a stool. He turned to a gentleman in the back to come out to help me. The gentleman proceed to tell me they were closing soon. I said no problem I don’t have a lot of time to linger but I wanted to see if their is a ring that stands out to me. I asked for him to show me a ring, he did. I quickly dismissed that as a ring I like. I asked to see the one next to it he gave it to me and again I dismissed it I gave the ring back to the gentleman for him to respond “you’re done I’m tired that’s it”. I said that was rude. He said “it’s been a long day”. I walked out the store and checked the time, it was exactly 6:38pm. I wasn’t even in there for 5 minutes. If it was closing time why was I buzzed in to be treated rudely. I am actively looking for a ring and I would not spend $2 in that store based off how I was treated. We all have long days but when you are in the business they are customers service should be a the important. I would have preferred to be told the store was closed then to be invited in and treated to poorly.I’m not sure of the store hours but I was let in after 6:30pm if that was the closing time. I rated this business based solely on its...