Baccarat Hotel New York — Hotel in New York

A nightmare for $1000+ a night. Absolutely horrible. If you’re old and white this is probably the place for you because they’ll love and respect that here but if you’re not, save your money. I’ve stayed at many 5 star hotels all around the world and recognize certain behaviors RIGHT AWAY. The judgement and lack of service / bad service the second they see you’re young and not white their attitude is dripping with bitterness. Let’s start with even checking in, the man was extremely rude and stiff. He barely greeted us and this was the first time we did not get a full welcome where they let you know SOME information about the hotel such as bar, restaurant , pool, when it opens and closes. We also did not get the Amex greeting where they let us know of our credits & such we had to call and ask about it… we would’ve never knew if we didn’t reach out… We came to celebrate a birthday so we asked if it was possible to get an upgrade, the man doesn’t skip a beat he belts out “NO!” without bothering to check. If there were no upgrades available that’s okay but be professional at the very least. We tried to ask one more time via chat thinking maybe we would be connected with the other concierge but it was the same man. He replied “No. I already told you…” even on text it was laced in so much attitude. I’m confused about the reviews of the “nicest staff” ever because most of the staff are absolute snobs who feel they are too pretentious and above to be serving somebody young and not white which is below obvious.

(Deleted some of my review to add in the food SUCKS worst hotel food I’ve ever had. The bill doesn’t make sense either they add on 20% of your room cost to the bill. SO DRY. )

Moving on with our massage which was $600 each not including tip… We are usual goers of 5 star spas aka multiple times a month and getting a massage is one of our favorite activities. Save your money and go elsewhere for your massage PLEASE. I had an old, wrinkly, bitter, white woman named Sarah. I’ve never experienced such horrible disgusting service. Her eyes were extremely judgmental the second she laid eyes on me and saw I was 1/3 her age. Her already excessive frown lines deepened after our session. She barely greeted me it was more so a mumble, my partners masseuse was polite and said what needed to be said. Sarah said nothing and was pulling and yanking around wordlessly, she tugged my long hair very aggressively. At every single 5 star spa experience I’ve gone to, they gently place my hair to the side and they ALWAYS ask or announce before touching my hair as courtesy. When I dozed off for a second during my massage and woke back up soundlessly, I think she supposed I was asleep and I felt her saying something to the other masseuse, she then uses hot stones on me after I said I didn’t want the add-on. Out of every massage I’ve ever gotten that included hot stones, none have ever been too hot for me because I love heat. These were scorching to the point where it’s dangerous because I have deep red marks left from it. I am well mannered unlike my masseuse and I don’t complain because like I said I’ve never had storms that were too hot so I just try move around quietly trying to get them off and it’s my partners masseuse that immediately comes over and asks if they’re too hot and takes them off and goes “oh my gosh.” Because they were HOT even after the 30 seconds I’ve had them on. After the massage, only my partners masseuse was there to greet us.

The rooms are ok, not that comfortable. The bed hurt, my back it was SO uncomfortable. The mirrors were rusting on one side. Corners were dusty and not well cleaned. Steam cleaners are an easy fix to that, it would feel much cleaner and more worth the $1000+ a night. The carpet doesn’t feel clean enough to walk on bare feet which makes the room feel even more uncomfortable, there’s odd stains throughout the carpet and it seems like it hasn’t been replaced in a long time. The chairs could also use replacing the fabric has rips everywhere. The room just felt kind of dingy and I wasn’t...

This hotel in many ways draws parallels to the Connaught in Mayfair, London, in that it's number one USP is the intimacy of service execution… and this they do extremely well.|They understand their clients’ needs and wants, and anticipate at every corner - the hotel design being an eclectic mix of old and new which they pull off beautifully - catering for the more affluent side of society.|Here's some feedback on the different segments of the hotel;|Rooms: very well appointed, the mattress on the bed is not too soft and not too hard... just perfect, the linen must be around 800 thread count, almost velvet by touch. The accessories they provide in the room are beautifully presented, no expense to detail...with well thought through lighting which brings the room to life.|Main Lounge: this is where generally meetings take place, and represents a quieter aspect to the hotel when compared to the bar. The ceiling is very high which provides an open and luxurious feel, the beams at ceiling level are mirrored on the faces giving the illusion that there is more space beyond the ceiling itself. The huge windows let the outside world into the room from a lighting perspective... yet you cannot see the buildings beyond, a very clever and modern way of not allowing the grey buildings beyond to be visible to the high end clients within.|Bar: the bar at night comes to life, no standing room you either need a seat at bar or a seat at the table which prevents clogging and overcrowding… the management doing a great job of servicing the needs of the customers. It's appointed with a variety of art and colours which you would never think could be mixed together, but it works so well.|Food: the food and the service that brings it is top notch, but it's not the cheapest of places... but if you have a room here then you are not looking at the F+B prices, you're enjoying the experience.|Pool and gym: the pool here is just big enough, surrounded by cabanas so that you can relax in the warm surroundings giving you that holiday feel… relaxing. The gym is well appointed and catered for my needs well.|Reception and ground staff: the staff on reception are super professional, as are the staff at the hotel entrance... these guys really do dance to the tune the Baccarat in terms of their behaviour and professionalism – wearing the brand on their sleeve.||So everything here is super, super positive, but if you are a light sleeper like me...here's the downside.|I was in room 505, on the 5th floor overlooking the rear of the building. This is great in terms of not getting any road noise, but there were two aspects that were problematic for me.|Firstly, you could hear the elevator motors running very clearly in the room, they could have paid a little more attention to soundproofing the elevators shafts or the elevator motor room wherever the noise is coming from.|Secondly, there was a repetitive throbbing noise, almost like an old engine on tick over, grabbing its breath - reverberating through the room...like the heartbeat of the hotel – very strange. Even wearing earplugs could not deal with this, because the sound almost comes through the bed, you don't just hear it but feel it. No idea what this is, to some people it could be therapeutic, to others it could be a problem.|I have no doubt that there are quieter rooms, just be aware when you book the hotel… if you can sleep through anything this will not...

Baccarat hotel? More like Baccarat Palace.

I don't lie in my reviews. If I like something, I give it credit. If not, I have no trouble typing a long post about it.

My experience here was nothing but positive. From the moment I exited the car, the doorman opened the door with a smile.

My boyfriend didn't have to bring our suitcases up to the room, another worker took care of that. Not sure if that's the standard for this hotel but it's worth noting because other hotels don't do this in my experience.

Check in was a breeze. The desk lady complimented me, my outfit, and my nailbeds which was totally random but I liked the exchange nevertheless.

The room was spacious and it smelled good. I'm not sure what kind of cleaning product or air freshner they used but I liked it. We walked in to a welcome note with goodies. Strawberries, chocolate, and a small box of facial products sitting on a desk. This room wasn't booked under my name so I didn't know what to expect.

The washroom was oober clean. Being a bit of a germaphobe makes me check every corner and crevice of ANY public place. Not one speck of dirt was found. I like how the toilets are soft closing too. The tub and standing shower were seperate. Our closet was large and walk-in which is impressive to me because everything in NY is crammed together and small when it comes to space and organization.

I got to visit the spa. I think her name was Karla or Carlie? She was amazing. I felt at ease and relaxed.

I am EXTREMELY proud to report there were no rats, bed bugs or critters of any kind. [Came to NY when I was 12, stayed at a different well known hotel and it had all of those pests. Disgusting. It put me off and I never wanted to return. However, at the age of 25, I wound up here due to networking and the people involved chose this location for me. I'm glad I got a second chance to experience the best part of New York - that includes this hotel.]

The breakfast was exceptional, the service was top tier right round, the hotel itself made me feel safe. I love the incorporations of their signature color. The overthrow on the bed with their branding is surely made of high quality material. It reminded me of my cashmere blanket at home.

I wanted the Baccarat shampoo and conditioner to take home but didn't know if I could.

The Grand Salon is a must visit. Went on a weekend without reservation obviously and was seated immediately at a table of our choice.

Honestly, we were treated like royalty here. All hotels should aspire to be like this. Welcoming, efficient, friendly, luxurious, clean, stylish, and safe. If I were to visit again I'm [only] staying here. Any where else would be a downgrade.

I'm not big on taking pictures, I don't care for it in general but I regret not doing so in this case, so everyone could actually see what it's really like.

A genuine thank you to those [literally every worker I encountered] who went above and beyond to make our stay pleasant,...