Metro by T-Mobile — Local services in New York

Joseph, working at the Staten Island mall was an absolute disgrace to work with. He knowingly put an incompatible SIMs card in my father’s phone when my Dad went in to purchase a new phone plan. Joseph pretended that the phone worked by calling on the phone using WiFi and not cell service, he overcharged for the SIMs card as well. He should be ashamed and this store should be investigated. The phone number listed for this Metro store is out of order and can’t even be reached. Joseph should be ashamed, with every new plan, a free phone should be offered and he failed to mention that to my Father. He also failed to mention a disability discount my Father is legally eligible for. I have never written a bad review in my life but this is too far and I don’t want anyone taken advantage of by this dishonorable person.

Note that we went to another Metro in Bay Ridge and had excellent service from a lovely Metro worker named Heyleen, she was beyond helpful, we got a new phone plan and also the disability discount. She was informative and supportive and apologetic for the service my father got in staten island even though it was not her fault at all.

My dad then went back to the Staten Island location and Joseph cursed him out when my Dad tried to get his money back. It’s terrible how they mistreated him, and I don’t wish this upon anyone, thats why I am going so in depth in this review.

Joseph you owe my dad an apology. You...

DO NOT GO TO THIS DEALERSHIP....

If I could I would give them zero stars..... the people here are bunch of liars..... I got a new number and $30 plan from this dealership and they charged me $30 for SIM card and never gave me a itemized receipt. Following month I got a text to make $60 pmt and I went to corporate store and was told that the dealership put me on $60 plan and was told that metropcs corporate would not have charged me for SIM card. The corporate store was nice enough to offer me a refund for the SIM card if I could bring the itemized receipt from this dealer and when I came back to this dealership they gave me bunch of excuses and never gave me my receipt and kept calling me a liar. I had to call customer service for resolution of the issue

If you want to sign up with metropcs please go to their corporate store and avoid this...

I had a problem that couldn't be fixed over the phone and I was told to go to one of their stores. I searched their website and found a store. Before going to the store I called the number of the store on their website. It was out of service! I then drove to the store, waited to be served, but when it was my turn I was told 'Sorry, we don't handle Metro accounts'. The store is named 'Metro by T-Mobile'! I switched my...