Morning Ritual nails & spa — Local services in New York

It pains me to write this review because I had great experiences at Morning Ritual when I first started going. This place became my go-to spot after work for dip powder manis because of the quality of work, enthusiasm and kindness of staff, and selection of products. But my last couple visits were unfortunately very disappointing. I went in last week for a dip powder mani before heading to a friend’s wedding and was served by Tommy. While the end product looked good, I noticed during the appt that he didn’t prep my nails very much before applying the powder. I should have said something but trusted his expertise and left it alone. Two days later, a couple nails already started peeling/lifting off the cuticle. I was already out of town at this point and unable to go back to get it fixed so I went back to the salon this week after I returned from my trip to get those two nails fixed. I walked in after work and ended up waiting two hours to be seen by a nail tech. It was during rush hour so I understand the salon being busy, but it was clear that they continued to accept walk-in appts when they clearly weren’t able to seat people in a reasonable amount of time. As someone coming back for a free repair, I was on the bottom of the list obviously, but two hours is a long time to wait to fix two nails. When I was finally seated, the tech who served me was extremely rushed and looked very stressed. She was literally running around the salon from my table to another, and I felt so bad that she was struggling because it didn’t have to be that busy if the receptionist has just turned people away when they got busy. Because she was so rushed, the quality of the experience I had seriously suffered. She hurt me twice with the drill while buffing my nails and when her latex glove got stuck to the glue on my nail, she made a very haphazard effort to get the latex off. There’s still a visible piece of blue latex on my thumbnail. After she fixed my two broken nails, she told me I was done and immediately walked away, while I still had powder dust and nail dust all over my hands. My fingers ended up stained from the dip powder. When I gathered my bags to leave, the receptionist let me know that I need to come back within two days next time for the repair to be free and that they would make an exception for me just this time. Earlier today, a little over a week since I first got this set, yet another nail popped completely off. For the money I paid and time I spent at the salon just for this one set, it should be a good 2-3 weeks before my nails start to lift. I feel like I wasted my money and time on this appt and I don’t plan to return after...

The worst nail service I ever reviewed do not go here! As a first time costumer I asked for acrylic nails. The nail tech told me that they don’t have acrylic nails only fill in. I’m confused because what shop does not have extensions?? I sat in the chair. The last ignored me when I told her to take my nails off and proceeded to give me a fill in with sculpting gel. My previous nail extensions very old so I am confused on why she is doing a fill in. Later I look over to my right and the girl next to me is getting a fresh set of extensions. So I asked the technician “so you did have extensions?” But at this point the nail tech is almost done with my nails. I don’t think the nail tech spoke enough English because she was very quiet and ignoring me.

When I tell you my nails look disgusing. It’s only been a couple of days and my nails are turning ORANGE. I got my nails done for my trip and I haven’t even made it to the airport without my nails being ruined. The lady applied the sculpting gel clumpy and the nail polish has finger prints on it. She also did not paint all the way don’t to my nail bed so it looks like my nails are over grown. I demand a refund or to have my nails redone by a different technician for free. This is disgusting. A $85 fill in on old nails.

ALSO I was the only costumer there that was not offered water, a hand massage, and they lady didn’t let me wash my hands before the service she just kept saying “later.” She did not cut my cuticles or prep my nails or anything. I am disgusted. Plus when it was time to pay they charged me a different price that was originally stated. I hate them horrible nail salon. I might as well had gotten my nails done in the ghetto....

I’ve come back to this place many times, but after receiving the worst service this time, I will never return. The staff are usually kind, but if you ask something like, “Can we change this part a bit?” they immediately get upset.

This time, I brought a design I wanted — it was very simple. I showed it beforehand, and they told me it was possible, so I sat down. But once they started, they suddenly said they didn’t have the spray needed to do the design, and it ended up looking completely different. The result looked terrible.

I didn’t want to pay $85 for something that looked this bad, so I politely asked if they could fix certain parts. But it became clear that they lacked the skill to do so, and the nail technician seemed increasingly irritated and stressed.

As a paying customer, I believe it’s normal to make requests, but she became very angry. She started throwing the napkins she used to wipe my nails down at my feet repeatedly, and slammed the bathroom door when she left, as if trying to intimidate or make me feel guilty.

It was extremely disrespectful behavior. Eventually, the nail technician was replaced, but by then, 4 out of 5 fingers were already ruined. Only the thumb was redone by a different person, who suddenly started using a completely different sponge and technique. So in the end, all of my nails had mismatched designs.

This was truly a terrible experience — not just in terms of the nail design, but more importantly, in how I was treated. A customer should never be made to feel like they’ve done something wrong just for asking for what they want, or be treated like a difficult client for making a reasonable request. That kind of attitude is completely...