Nails Mantra — Local services in New York

Firstly, the staff were incredibly kind. However, I don't like that I was sneakily charged $16 for a 10 minute back massage. When the woman at the desk (she did my massage) came over while my basic french manicure was drying, she mentioned $22 for the manicure and then $16 for something else. I couldn't really understand her but thought we was talking about the design fee for the pink mani. It wasn't until I went to tip my nail tech (someone else) that the desk woman looked me funny and asked if they were to split it. That's when it clicked.

I came for nails, tonight; not a massage. If you want to substitute your lack of massage chairs, that's fine! But inform your customer of that charge since it's outside of your business' scope of work. I feel she tried to get over on me because it was the end of the day on a rainy Monday night. I'll come back for the nails but warn others to beware...

If I could give this place 1 star, I would. Went yesterday for a mani pedi ahead of a wedding this weekend. While there I mentioned to the technician that my manicure was streaky and not done well and asked if she could redo a few, but she declined and said they were "fine". I mentioned that she was getting polish all over my cuticles as well and she had someone else come over and get the polish off my fingers and cuticles.

When it came time to pay they forced us to tip on the credit card that only allowed 15% or 20% (which my service wasn't worth).

The kicker is that I've had this manicure for 1.5 days and it's already chipping...ahead of the wedding. Highly, highly recommend not going here for their shoddy service and...

honestly just hate my nails. I asked for a simple gel manicure and they turned out really messy (they’re bumpy, streaky, etc.) Will never visit this place again when there are better alternatives in brooklyn. Also, i had regular gel on my nails when i came in and they kept trying to tell me it wasn’t and almost charged me extra since the regular gel i had was “too hard...