Tarzian Hardware — Local services in New York

Entitled, condescending staff that's absolutely useless when it comes to plumbing. I've had nothing but frustrating experiences at this store whenever I've had to go in there for plumbing supplies. I have a building that I service across the street and, as anyone local knows, parking is impossible. Once you're in a spot, you're there until the job is done. I literally dread having to go in there and go through the rigamorale of asking for a specific plumbing part from a clerk who knows nothing about plumbing and, quite overtly, displays annoyance at having to do their job. Then, after the mile and a half walk to the register, you can expect the same hospitality from whomever is assigned to checkout before you pay exorbitantly for a part you had to locate yourself. I'm there so sparingly that I really just thought my bad experiences there trying to procure plumbing parts were just a series of isolated incidents. After another trip there today, the preponderance of empirical evidence points to it just being a lousy culture. But, given the parking situation in that neighborhood, guess I'll have to resign myself to lousy service and ridiculous prices. And this is coming from someone that lives in Midtown East/...

For a hardware store this place is fairly small, but it's packed with a huge range of items and always seems to have three options of whatever I'm looking for (to choose among). They also carry somewhat less hardware-y things like shower curtain liners, plant supplies, and simplehuman trash cans.

Everyone who works there with whom I have had contact is friendly, eager to help customers find things, and competent. When you don't know the name of something but gesture, they often know just what you're talking about. I called this morning to ask if they carry something, which seemed kind of obscure, and the person who answered the phone (at cash registers) knew they had it -- I wasn't put on hold for fifteen minutes while someone found someone to go check.

I'm in and out in five minutes with what I need (and as a result not grouchy). At Home Depot I can't find anything, or anyone to ask, it's cavernous, and it always takes three times longer than I'd hoped. For all smaller, more routine needs, from paint to light bulbs to plumbing supplies, go...

I've shopped in this store for my entire life. First, as a kid with my family and now that I have a family of my own. This place has everything: paint, home repair items, gardening supplies, cleaning supplies, storage items. You name it! But the absolute BEST thing they stock is great customer service. We went in over the weekend to buy some paint. We had calculated how much we needed, etc. Anyway, after speaking with Ferdy for only a few minutes, we realized we had to buy less than we thought and he helped us plan out what we needed for the whole job. He was great. Also, another salesman ( I wish I knew his name ) spent about 20 minutes last week explaining the different Benjamin Moore paints and how we could save some $$$ buying paint. It was great. The store is a more expensive than the hardware superstores but worth visiting rather than standing in a massive store, unable to find a salesperson &...