Pandora Jewelry — Local services in New York

i dont know since when pandora policy on their warranty changed because it makes no sense. my boyfriend bought me a forever and always charm in january and earlier this week the spinny circle piece broke and fell off, i didnt notice until a few hours later it was broken. I went to kings plaza pandora to get it replaced but couldnt because it was not in stock, she told me i can go to any other pandora location to get it replaced so i came to this one in times square. i get here and the girl claimed she needs the broken piece to fix it so i can get it replaced. how am i suppose to find the broken missing piece? whats the point of the warranty? i told her that i checked the pandora website and i checked with 2 other stores and they said i just need my receipt and nothing about i have to also have the broken piece. the girl at pandora wasnt listening to me and claimed "we are in the city so we do it differently" which made ZERO sense. why is she acting like the pandora in times square is a whole different country? literally ALL united states pandora has the same warranty policy on products as stated on their website. yall really need to hire employees that know what they talking about. ON TOP OF THAT, i went in and I waited about 5-7 minutes before even asking if i needed help even tho i was waiting in the line, there was a brownskin girl and a guy with blue hair that was just standing around and they could have assisted me. yall need to get your employees in check for real . never coming to this location again

UPDATE: so the same day i went to this location, i asked about the bracelet + 2 charms deal for $129 and the lady said the sale was over? Before i went to pandora this day i literally checked the website and they had the sale going on.. anyways yesterday i went to the pandora in bayridge and i was able to get my charm replaced i didnt need the "broken" missing piece... the girl at times square clearly was just trying to scam me into buying a NEW one. And the bracelet and 2 charms deal WAS still going on in stores bc the one in bayridge had it... i dont know why this girl at times square was giving me such a hard time.

AND I ALSO CALLED PANDORA CUSTOMER SERVICE MYSELF AND THEY SAID I CAN GET A NEW CHARM EVEN WITHOUT THE MISSING PIECE BC MY CHARM IS BROKEN AND I WOULD BE ABLE TO GET A NEW ONE BC I HAVE A 1 YEAR WARRANTY. thats how i know the girl at times square just wanted to get me to BUY A...

Buyer Beware: SHOP PANDORA, JUST NOT AT THIS STORE!!! I cannot express how disappointed I am with my experience in this store today! If I could give no stars I would! The lack of professionalism left me with great anger! My nephew is visiting from Nevada and wanted to get a NYC charm for his girlfriend. I made the mistake to suggest we come in to this store. We walked in and it took a while to finally to get the attention of a worker. They were busy having a conversation and we respectfully waited.

We finally were attended by a lady named Aiyanna. We asked for the NYC charms. She brought it and my nephew made a decision and picked a charm. As we were waiting, she continued to have this conversation with her coworkers. I understand they were upset about something, but we were waiting. My niece was with me and asked ME what was taking so long. This Aiyanna had the nerve to say "to you have something to say...to ask..." with a horrible attitude to my niece. First of all, my niece was talking to me, NOT her; second of all: if employees have grievances about work, talk about during their own time, not keep customers waiting.

When I respond this lady, she in return gave me an attitude...enough is enough! When I asked for the manager, this employee rolled her eyes and her huge eyelashes at me. The manager came and she heard me. When I asked for the employee 's name, the manager lied and gave me a different name. Why cover up an employee who is being disrespectful? Unfortunately this manager forgot the receipt had the employee's name. Unbelievable!!

If it wasn't for the fact my nephew needed the charm and is leaving tomorrow, we would of gone to another Pandora store! Folks, I love Pandora, own 4 bracelets, and I was so excited to have this moment with my nephew. Unfortunately this was short lived. NEVER will i retun to this store!! Please train your employees to respect the customer and focus on their job, not their group...

DO NOT VISIT THIS PANDORA STORE, GO TO OTHER PANDORA. TERRIBLE SERVICE AND ATTITUDE We always buy charms everywhere we go to kinda collect the memories, this time is the worst feeling we’ve ever had at Pandora from all the branches we’ve visited around the world. We got in the store and found something we like so we waited patiently for 30 minutes during the wait time, there were no associates were looking at us, welcoming or telling us anything. We humbly asked if one of associates who seems to be available if she can assist us later on. The answer we got was sorry I can’t help you, no explanation. There were several customers who came after us and got taken care of before us, we were confused of the queuing system inside the store, so we went to the second associate to ask if we can see the charm closely. The answer we got was a question, “is she(the associate in the beginning)not taking care of you?” We said nope and the first associate also said no. But this second associate (yellow circle) just said okay and mind her own business not explaining, not saying what should we do. Then we waited for another 10 minutes just to see if any of the 4 associates include the manager are gonna take us or not. So finally the first associate came to assist us with no smile on her face at all. Not saying hi, not explain. She was just stand there and waited for us to speak. We ended up leaving empty handed because we could go to another Pandora store and get treated better as a customer or at least a person who’s likely to have conversation with you. Our experience at this branch is unacceptable and terrible. We never had this kind of treatment before and wouldn’t have thought it would come from Pandora, it will make Pandora look bad. The picture is just give you the idea on how can we got ignored even though we stood in front of the...