Foot Locker — Local services in New York

I came here around 10 pm on Monday, August 27th. My parents came in earlier and my mom was looking for some running shoes. She wasn't sure about her size considering the different fits of her shoes, so she asked for a size 8 until a size 9.5 (every time a request came in, the eye rolling that came and small sighs here and there were very obvious and also the guy who was supposed to check the stock in the back at one point did not even try to get one of her shoes). Each time we asked about an availability in size, we could see the young lady who was helping us glaring towards her peer and rolling her eyes.

Hey, I work in retail. I know how tiring it can be especially for such a high traffic store with such a diverse customer base. However, nowhere in my experience are staff allowed to show their frustrations at an older lady who is genuinely trying to buy shoes. Instead of being helped and guided with care; we felt disrespected and well, stupid. While we were walking towards the door we could already see one of the staff walking to another staff to whisper about us. I mean, we may be tourists, but we're not stupid.

This was my parent's first time at Foot Locker, which I had, unfortunately, recommended. This will be the last time on my part. It's not like there aren't any other choices. I hope no customer especially those who have some language or cultural barriers has to experience the same belittlement from any of your...

The regular customer service was blah here, because despite asking at least 3 people for a reasonably cheap running shoe, they kept showing me shoes that were $150+. Do I care that some celeb endorsed a shoe? No I do not. I just want something comfortable.

The worst part was the door guard, who needs to be replaced by someone who knows what they're doing. I got stopped and had my bag confiscated because someone 10 feet in front of me set off the alarm, when I was not anywhere near the door. I told the man-child security guard this and he ignored me, then proceeded to radio something in, and when he finally got done ignoring my questions about what was going on, he dropped the shoes at me and walked away, and didnt even turn back when I aggressively suggested that he learn how to do his job.

Won't be coming back here, that's for sure, which is a shame because it's so close to my office and I...

I told Alison at the register not to join me in the rewards program since she decided to start answering the questions I was being asked while paying after I told her that she put in the wrong email she walked away let another girl handle the register and continued fixing my email i asked her to take me off the rewards program she just said she did then stated that if I get an email just unsusribe which means she lied to me making me feel like no of them gave me the same respect as other customers I also asked other employees about the rewards program and none of them could answer how it works i think the workers should know how to work with customers and know about the program they are making you join without...