Wafels & Dinges — Restaurant in New York

Where Should i began praising about the company, the food, the customer service and don’t even Get me started on JOSHUA and his team ( the people serving waffles here). A QUICK BACK STORY. We were visiting NYC for a weekend break and WAFFLE AND DINGES is something thats alway in our checklist/bucketlist... but since the trip was quick... we kept pushing going to W&D. Now mind you today is Sunday ... Pride Celebration Weekend at time Square and it was 9:55 pm when we decided to head out but me and my sister immediatly realised we never gotta chance to go there. We checked the time and only one of the location was open and it was this particular location which was suppose to close at 10pm. Due to traffic our navigation was showing we’d cover 2 miles in 19 minutes. There was no chance that we were going to make it. But i thought i’d just try calling them and see they Might have extended hours in summer that are not updated in Google. So we called and after several rings the call went to voicemail and thats when i received the message for one of their Representative from Denver if he can help us. We told him the whole situation and he told me to wait for a second. He replied back in 2 mins and told us that we can go to this location and JOSHUA would be waiting for us. Now thats what i call an excellent business with extra ordinary works ethics, superb food and amazing customer service. We were happily surprised and made sure that we reach there as soon as we can. Joshua and his team were so warm and got as much excited to see us as we were excited to eat W&D. But after meeting them i think our treat was to meet This team not the Waffles and Dinges itself. I am speechless after the experience and being a person who knows NYC customer service and hospitality is not something to look forward to. I can very confidently say they do make a difference there. Great work Team. Absolutely Appreciate...

Title: "Wafels & Dinges: A Tale of Ghosted Waffles and the IVR from Hell"

Review:

Embarking on my Wafels & Dinges quest, I brimmed with the kind of naive enthusiasm usually reserved for children visiting Disneyland for the first time. Little did I know, I was actually stepping into an episode of "Culinary Twilight Zone."

First off, let's chat about their IVR system - a masterpiece of auditory torture. Imagine the sweet, soothing sounds of a fire truck siren, artfully interspersed with what I can only assume were the muffled cries of other waffle-seekers lost in this telephonic labyrinth. It's like they recorded it during a three-alarm fire at a clown convention. A bold strategy, indeed.

Now, onto the mythical waffles. I ordered. I waited. Seasons changed. Civilizations rose and fell. Yet, no waffles. I began to wonder if they were just an urban legend, a mirage in this desert of disappointment. Maybe they were stuck in the same IVR purgatory I had escaped from, endlessly circling around a 'Press 1 for Waffles' prompt.

Over an hour and a half later, the waffles were still on a world tour, minus the world and the tour. It dawned on me - this was less a meal and more an involuntary fast. By this point, I could've grown my own wheat and built a waffle iron from scratch.

In conclusion, if you enjoy a good laugh followed by the crushing despair of unfulfilled waffle dreams, Wafels & Dinges is the spot for you. It's a rollercoaster of emotions, minus the actual rollercoaster and waffles. I award them 2 stars, solely for their audacity to turn breakfast into a Kafkaesque ordeal. Bravo, Wafels &...

Came here to get 2 wafels and 2 shakes and was pretty disappointed. Each wafel ranges from $9-$13 - so my expectations were high.

A few good things: Their presentation is wonderful, they have a small area to get napkins & sugar that is fully stocked, and the wafels come in a handy tray. Also, I do enjoy that you can enjoy Bryant Park while you eat!

issue #1: There was no one ahead of us - but about 3 groups behind us. We waited almost 10 minutes for our wafels. I totally understand waiting - but there was literally no one in front of us.

Issue #2: I requested my WMD to include only strawberries (it comes with both banana and strawberries). She wrote it down. My order came with bananas. I walked up to the kiosk window and let them know - no apology but a whole side of attitude - but at least the correct wafel was made quickly this time.

Issue #3: My friend ordered the De Elvis with bacon and bananas. His bacon pieces were 2 strips of chewy fat - no real substance & just made the wafel greasy.

Issue #4: The shakes were a disaster - the chocolate shake was a mass of flavorless goop that I threw away. Asked for whipped cream, did not receive any.

Won't return to this location because the staff were pretty rude & the food wasn't great. After spending my money here, I saw the other Yelp pictures of rodents inside the...