Pacific Moon — Restaurant in New York

May 14th, 2:00 in the afternoon. I was calling for a delivery for my dad who is 93 unable to drive and severe arthritis in his knee. We are less than a mile away, and my family has ordered from the Pacific Moon for many years. When I asked which was the smallest the lunch special or the combo of the general tso’s chicken, I was rudely told it will be a minimum order of 25 dollars, she didn’t even answer my order or hear the rest of it, it might have been 25 or close to it. I told her about my dad that he is 93 and doesn’t drive, I said please she said wait a minute and then she said that delivery doesn’t start until 5:00, that is not true. I live upstate NY and help my dad by ordering food occasionally. The people in the Pacific Moon Chinese restaurant should learn how to treat customers, they are insensitive and rude It will be a cold day in hell before I get their Chinese food again. Can anyone recommend a good...

My go-to for chinese food in the Woodside and Jackson Heights area. The food is great, the prices are reasonable and I swear they employ the hardest working delivery guy in NYC. They've kept my business for years, and whenever I try another chinese food joint it's always the same: "not as good as Pacific Moon". They've really earned my loyalty and continued business. I don't want to understate how despite having literally dozens of chinese food options in a mile radius, Pacific Moon has been keeping my business for years. Fantastic! A+

Edit: this whole pandemic thing has made things unpredictable, and I'm happy to say Pacific Moon is now open for pickup and delivery through Uber eats. I daresay their dining room will open again and I hope that super-powered delivery guy gets to do his thing again. Homeboy must be fighting crime or rescuing people from fires when he's not doing...

Customer experience over the phone was phenomenal! Placed order for delivery, delivery man was also super kind and friendly, however, the food quality was horrendous. I ordered something basic - chicken wings and fried rice. As soon as I opened my plate you could smell the stench of the old cooking oil that was used to fry my chicken, after years of managing a kitchen you know when the smell is not right.

Did I risk getting sick from the food? No. Will I be ordering from here again? No. Would I like a full refund? Yes. Likelihood of getting a refund? Slim to none.

Would I recommend this place? Not a chance.

First impressions go a long way, this food quality experience will keep me away from this business until I’m ready to give it another shot - even so hard maybe.

Food was immediately discarded. Currently on the phone placing order...