Paul Lombardi, MD — Local services in New York

I have been a patient of Dr Lombardi for a year now. And I have decided to drop his office as my PcP. It's always a hassle trying to get referrals for my eye doctor. Secretaries there give me an attitude over the phone. For some reason my boyfriend NEVER has problems getting referrals the Day of his appointment. I called them to get a referral for a future appointment and they said I had to go to their office first to be seen. And I had wait 2 weeks to be seen. When I was there they told me I can't get the referral unless I make the appointment for my eye doctor first! It was after 5pm, so I had to wait for another day. Then when I did I called the office and they told me they needed 48hours ahead, which No one informed. Never. Not even when I was there. They said they'd help but 2 hours after I called (twice) still not referral. 1 hr late in my appointment still not referral. I called again and no one answered. Unfortunately my insurance requires it. Will my referral come? Who knows. I will talk to my insurance about that as well. Other issue I had was the Doc would not take seriously the things I've told him like last year I said I think my disc might be herniated he said no because I'm young and could move. Even after I told him my range of movement was not the same and I was in pain. I saw a specialist which turned out I did have a herniated disc. Then I got treated for months w physical therapy. I was focused on that so I didn't go back to his office until now. And his secretaries giving me attitude because I've not been there in a while is rude because they obviously...

I had the pleasure of receiving care from Dr. Lombardi and the entire team at NYU Langone, and I cannot speak highly enough of their professionalism, expertise, and kindness. From the moment I walked in, I was met with warmth and efficiency, making what could have been a stressful experience feel seamless and comfortable.

Dr. Lombardi is an exceptional physician—highly knowledgeable, thorough, and genuinely compassionate.His attention to detail and patient-centered approach truly set him apart.

The entire staff, from the front desk to the nurses and medical assistants, demonstrated the highest level of professionalism and care. Their dedication to patient well-being and their friendly demeanor made a significant difference in my experience.

I am incredibly grateful for the outstanding service I received and would highly recommend Dr. Lombardi and his wonderful team to anyone seeking top-tier medical care. Thank you for your dedication...

Five stars for the doctor, zero stars for the office staff. Dr Lombardi is wonderful. Great bedside manner, listens and is caring and attentive. The staff on the other hand could care less about you. They make it impossible to get an appointment no matter what your problem is. Last time the doctor asked me why I didn't come see him sooner and I told him that his staff wouldn't give me an appointment for a month even though I was in a lot of pain and urgent care couldn't do anything for me. He made a frustrated face and referred me to a great specialist. Bottom line, if your need a primary only for yearly check ups, great, but if you need a doctor who you can see when you're actually sick or hurt, try...