If I could give ZERO stars for this business i would....I visited this establishment today to scout for a potential venue for my son's 5th Birthday party. The party is not until June 22nd, so my wife and I figured this is the perfect time to start planning ahead and reserving our desired date and time for the party. We arrived with the intention to book one of the VIP 3 hour packages around 12:00-3:00 pm as we wanted to ensure enough time to enjoy the party and every aspect the location offers. The party is for 5yr olds so an afternoon party is standard and much more practical than an evening party. With 5 months advance we were almost certain there would be no issues booking our party. Almost immediately we were shot down by the young staff members, advising that they could only do a 7:00 pm - 10:00pm 3 hour party on that date. They explained to us that there are no other parties planned for this date right now, but we could not be accommodated because they had to leave the daytime slots open for the 2 hour parties to book. We asked why would they just not book our party being it is in advance and plan their other parties around it. We were shot down and advised thats not how they do their scheduling. This is the most ridiculous business model I have ever heard. Turn away a 3 hr VIP party that will cost over 2K, in order to leave the spots open to accommodate the possibilities of other smaller parties booking. While I don't understand this at all, my wife and I decided to then ask if we could just pay and reserve back to back 2 hour slots in the afternoon. The staff would only have to decorate once, and with 4 hours reserved it would allow our guests and child to fully enjoy both the playroom and the food area. Again immediately we were shot down and advised that wouldn't work for us because with different parties the reservations overlap and while one party enjoys the food area, another party is using the playroom. So basically when we pay for a PRIVATE party, it is not actually private and you overlap to squeeze more parties in, Despite on the brochure and website it stating PRIVATE parties. This is the worst service I've ever been offered. Why on earth would anyone pay for a private party only to have it overlap another party? If we are willing to pay to book two 2 hr packages, then those 4 hours should be private for us to enjoy the use of the playroom and eating area as we see fit. Not only did they refuse to offer a better time slot given the age of our guests, but they also turned away our request to pay for multiple time slots, or pay for a package and add on additional hours to the package. We were looking to book the VIP 3 Hour package for over 2K with multiple add ons such as additional food, the character appearances etc. For all the arrangements we were trying to make and for all the money we were willing to spend the staff simply gave us nothing more then a take or leave attitude.This horrendous service proves that the parties hosted there are rushed in and out, overlapped with no regard to the families or guests. Apparently your business model is to turn away people who are willing to pay top dollar 5 months in advance because you may have a chance to squeeze in and rush multiple smaller parties as the date gets closer. This is not the way you earn customers and obtain future business. We are trying to host a 5 year old's Birthday party filled with classes of 5 yr olds who all live in the immediate area. I would've imagined that hosting a VIP 3 hr party with top customer service and presentation would've helped secure many more customers. But obviously putting customer service first is not a priority at this establishment. While other venues for children in the area are smaller, they do offer better customer service. We met the owner at Let’s Play Playhouse 1 hour after being insulted at Bounce n Play and secured our desired party, date and time. Let’s play is smaller, but very clean, organized, incredibly respectful, appreciative and eager to earn your trust and business.