Planet Fitness — Local services in New York

UPDATE: Membership started 1/12/25, I canceled 1/14/25. Cancellation processed 2/15/25 after management stated it’s immediately canceled and processed. Now they’re trying to bill me.

Pay attention to their terrible practices and ethics. Don’t be fooled.

Added 1/23/25:

I cancelled my membership 2 days after on 1/14/25. I created my account. So I fall under the 72 Hour Contract Law warranting me a full refund and subject to no further billing. On 1/23/25 I was billed for a maintenance fee, normally billed on your second month of service. Now I feel like I’m being penalized for cancelling my membership. Let’s see how long it’ll take for them to return my wrongfully charged monies.

Leadership here should be reconsidered. Staffing the club with managers that are customer service centric, responsible, experienced, compassionate, great communication skills.

It’s planet fitness at the end of the day, so the type of machines and equipment is limited.

My rating is solely based on the lack of service + rudeness and lack of professionalism From the managerial staff.

One manager was unable to provide an answer so got the main manager to provide clarity. The second manager was worse than the first one. I believe they forgot that they are in the service industry, meaning you should hear the concerns of your patrons.

I personally didn’t feel welcome, heard and none of my concerns were addressed.

I immediately cancelled my membership. There are other gyms that you can receive better service in.

New equipment which is always great however it’s overshadowed by lack of employee presence, locker rooms are horrendously filthy, trash and napkins everywhere, weights are never placed back on racks, overcrowded despite being a larger location.

Vending machine is a scam waiting to happen. It takes 4-5 to process a payment. You have to stand by the machine to make sure your purchase is actually closed out. If not, the next person could make a selection and pay using your card. Vending machine is fairly empty so limited selection of beverages. Faucets are sinks are compatible so there’s always a puddle of water when you wash your hands. When you tell the front desk about it, they’ll say okay but no one cleans up.

I don’t and won’t recommend...

I would like to give this gym 5 stars because in many ways it is exceptional. Staff is very friendly, professional and responsive to needs. Equipment is the newest and nothing is broken. Let’s hope this continues because the location is only open for a few months.

I cannot give more than two stars because of the toxic chemicals used here - posing a VERY serious health risk to the members. This is not exaggeration or hyperbole.

The owner of this franchise has actually placed automatic bathroom chemical deodorant vaporizers on the walls and support pillars throughout the gym. Yes, those same auto sprayers we have seen in bathrooms of restaurants and bars. One cannot take a breath without a toxic chemical going into your lungs. And on my second visit there I had an asthma attack. If I did not have a rescue inhaler with me at the time, it undoubtedly would have been a call to 911.

I brought this to the attention of the front desk, left my name and was told the manager would be in touch. I was never contacted. On my next visit, I again requested to speak with the manager, she was unavailable. I requested a call back, and again did not hear from her. I don’t know how much longer I can be a member at this location. But while I’m waiting to hear back, I’m double masking. NO way to enjoy a gym experience.

I’ve been member of several gyms over many years and I have never seen anything like this anywhere. Chemicals in the air are harmful to everyone, but for those with breathing issues like asthma, it could land someone in the Emergency Room.

Update, Feb. 24, 2025:

I finally was able to reach the manager, Lisette. I told her of my concerns and directed her to this review. Her response: All Planet Fitness locations use these (toxic) chemicals and it is standard. Clearly implying that nothing will be changed and too bad about your health. So much for your “stellar experience”. I will be changing my rating to one star and cancelling my membership unless I hear back from the owner regarding this.

A serious health emergency with the resulting risk of litigation is something that no...

Subject: Very Disappointed with Service at Planet Fitness Woodside I am extremely upset with the awful service I received from the staff and manager at the Planet Fitness location in Woodside. This has been one of the worst experiences I’ve had with any gym. My daughter was completely misled at the Long Island City location. When she attempted to use the gym, she was told she couldn’t because her payment hadn’t gone through—something she was unaware of. No one ever informed her about an additional membership fee on top of the monthly fee. This fee was never clearly advertised, and it was not mentioned when she first signed up. When she refused to pay the unexpected charge and asked to cancel her membership, she was told she’d be charged regardless—and that she should just pay it or she would face "problems." That’s completely unacceptable. I called to try to resolve the issue and was told to come in and speak with the manager. I explained everything over the phone and left work early the next day to meet in person. When I arrived, I was told the manager had “just left.” I found that incredibly disrespectful and clearly intentional. When I called again the following day, the manager, Lisset Rodriguez, was not only dismissive but raised her voice and told me I shouldn’t even be calling—that I should go back to the original location. Her behavior was rude, unprofessional, and far from what I expect from someone in a customer service role. Aside from one polite young man who tried to help me over the phone, the rest of the staff has been equally unhelpful and dismissive. When I asked for the customer service phone number to file a formal complaint, I was told to “just send an email and see if they respond.” Lisset Rodriguez should not be in a position that involves dealing with customers. She clearly lacks the communication skills and professionalism needed for such a role. It’s unacceptable for any manager—especially one working in a customer-facing business—to treat people this way. Customers should be a priority. Right now, it’s clear that they are not at...