Pollos Mario Woodside — Restaurant in New York

Yesterday my husband placed a pick up order of one Bandeja Paisa. Brought it home to eat and in the middle of eating he found one piece of hair. He calmly called to speak to manager, the manager was not around and we waited to get a call back from her/him, as we also send proof of pictures to back up our complain. The call back was not from the manager and although the lady apologized on their behalf at the end instead of laying go out different solutions to satisfied the customer they instead asked “what do you want us to do about it?” . We said forget about it l because that’s just unprofessional of them. It is not our job to let them know how to handle the situation, as in telling them we like a refund or make up for the dish. We enjoy eating here, they always serve us well but actions should’ve also been taken even if it is taken as a delivery. It is not like us to “make up” this kind of situation just for...

5 Stars – Authentic Colombian Flavor and Warm Hospitality Pollos Mario in Woodside is hands-down one of the best Colombian restaurants in NYC. The food is absolutely delicious and authentic—especially the bandeja paisa, which is a must-try. Every bite is packed with traditional flavor, from the juicy grilled meats to the rich beans, sweet plantains, and crispy chicharrón. It’s Colombian comfort food at its finest. The service is consistently friendly and attentive, and the welcoming atmosphere makes you feel right at home. The restaurant is clean, spacious, and conveniently located—perfect for families, groups, or a casual lunch or dinner. Prices are more than reasonable for the generous portions and quality. If you're looking for an unforgettable Colombian dining experience, Pollos Mario is the place to go. Highly...

Pollos Mario has always been one of my favorite places. This was my first time at this location… the food was not good. It was poor quality and the restaurant itself wasn’t that clean. Immediately after eating i felt sick. It’s the next morning now and I’m still sick . On the way out, we saw rats crawling around their cellar .

I wouldn’t recommend this location at all and I hope they clean this place up!

UPDATE: i see the owner has replied. Yes, this is the correct location. Letter grades are based off of when the health dept comes to inspect. It doesn’t necessarily mean that you’re establishment follows health codes 24/7. I should have taken photos of the food and restaurant for proof . Please make sure your staff is serving better quality food and provides...