ProKinetics Physical Therapy — Local services in New York

I came to this location looking for help and a physical therapist who could provide the care and necessary treatment for my patella. I have dislocated it three times (now FOUR after leaving this horrendous establishment) and was placed under the care of Hossam Albassiouny. On my first day meeting with him, it went pretty well, although I did feel a little uncomfortable at times with him. It was nothing major or worth me not coming back, and the woman at the front desk was nice to me on this day. I came for the next appointment the following Wednesday (last week) and arrived 15 minutes late after changing my appointment time. I had no problem waiting, and when I was able to be seen, the treatment this time felt way more off than the first time. I spent an hour doing all of the exercise Hossam told me to do, and then he came sat down and started manipulating and messing around my patella. Keep in mind, I have dislocated it THREE TIMES, clearly there is a huge issue with it and it should not be moved around in the way he was doing. He grabbed it and move it side to side for what seemed like forever, and I told him to STOP because it hurt and something felt wrong. HE DID NOT AND HE DISLOCATED MY PATELLA AGAIN. I started screaming because I was in agonizing pain and he stood there and did nothing. The front desk Russian lady who was originally so nice to me came inside and said "Can you stop yelling, you're scaring the patients" I was in complete shock from what happened to my body and what kind of treatment I was getting from these people. I had to maneuver it back into place myself while he did nothing and kept saying "you're good, you're good" I have never been more hurt, angry, and confused in a "professional" medical setting in my entire life. This man has NO IDEA what he is doing, because if you went to school and train to handle people and the body, you should know that is not something you do, and when someone tells you stop you stop. And as for the front desk woman, she needs to get a reality check and understand that in emergency situations like that, you do not behave and speak in that manner. HE DID NOT APOLOGIZE, HE DID NOT CARE WHAT HE DID TO ME. I immediately called my orthopedist after in tears from how shocked and angry I was with what happened to me. Save yourself and your body the pain and find someone who actually has the professional and right care to handle you...

I’ve been going to this physical therapy clinic for a month now, and I want to leave the most sincere and positive review. I’ve had four sessions so far, and with each visit, I’m more and more convinced that I made the right choice.

My therapist is Dr. Mahmoud, and he is truly amazing — a real professional who is kind, attentive, and very thorough. During my first visit, he took the time to sit down with me for a detailed consultation, asked about all of my concerns, carefully examined my back, and found the real cause of the pain in my shoulders and neck. Honestly, his evaluation was even more comprehensive than the one I received from the doctor who referred me to physical therapy.

Every session, Dr. Mahmoud asks how I’m feeling and whether the exercises are helping. He listens attentively and truly cares about my progress. I’ve noticed that I always feel a sense of relief and lightness in my shoulders and neck after each session — and I love that feeling. I’m definitely planning to continue my therapy here.

I also want to mention Dr.Mahmoud’s assistant, Olga. She’s incredibly kind, helpful, and always ready to guide me through the exercises. She’s a great support and adds to the positive experience.

A nice bonus — the office has water available for patients, which is a small but thoughtful touch.

Overall, I highly recommend this clinic. The team here truly cares about their patients. Mahmoud is an outstanding therapist, and I’m very grateful for everything he and his team have...

So, I came to the clinic for pain in my left shoulder when raising or turning my arm. After examining the shoulder, the doctor concluded that my pain comes from movement and that the most correct thing to do in my situation is to contact a physical therapist. However, after learning that the treatment could last for several weeks, I decided that I would try just a massage first. And they promised everything was quick, easy, and nothing had to be done! It’s a pity that it didn’t help. From the Internet, I learned that you can just give a shot with a certain medicine to the shoulder and the pain will go away instantly, and it turned out to be true! the pain was really gone! However, that joy did not last very long. After a week, the pain began to return. After two weeks, I could not move my arm at all, putting me right back at square one.

My last and potentially viable option was physical therapy - could the doctor really be right? My friends advised me to try the company Prokinetics .. I gave them a shot and to my surprise, I felt improvement in my shoulder in as little as three sessions. And sure, going through physical therapy is a much longer process than a 45 minute massage, or a quick shot in the arm, but the pain doesn't come back. Like any other physical activity, you need to stay consistent and believe in your results. Prokinetics...