RM Party Supplies and decor — Local services in New York

I had a disastrous experience with this place and feel that I was scammed. They require cash only payment when ordering which should have tipped me off, but I was just happy to get such a good deal (also should have tipped me off--everything has a price). I ordered a balloon arrangement for a health fair I was running at a major hospital in NYC. The arrangement was to say "DIABETES" "FAIR" with the balloons for each word connected. I said this several times when telling the sales person what I wanted. I also made it clear, and it was written on my receipt, that the balloons needed to be delivery by 11am at the latest on Nov 12th.

Well, Nov 12th comes along and it's 11:40am. I'm running around trying to get stuff together and didn't get a chance to call them until then. I ask where my delivery is. The woman says, "I don't see anything here. Are you sure it's today?" I say, "Yes, and the date and time that the order is to be delivered is on my receipt." Someone else then comes on the phone and asks incredulously, "That's today?!" Again I answer, "Yes!" Then she say, "just give us 20 minutes." Which I knew was impossible, because it would take 20 min just to get to me and it didn't sound like she had the order. I asked if the order was prepared and if it wasn't to just cancel it and give me a refund. But then they said, "Oh we can't do that, the order is already started." I told them that the event ends at 3pm so there's really no point since it will be halfway over by then. The woman refused saying she'd be to me in 20 minutes which was a complete lie since they obviously hadn't started the order prior to my call.

Of course 20 minutes later, they're still not there. 12:50pm the delivery woman finally arrives (who I will say was very nice). She gets there and says the "T and the E flew away!!!" And then asks if I still need them? Like, hello, what am I supposed to do with DIABES FAIR?! They didn't connect the letters like they were supposed to either. Each was just an individual jumbo letter on a string with no weight attached (obviously since 2 letters blew away). She goes back to the store to get the other letters and I realize the "I" from FAIR is also missing, so I have DIABES FAR. I start tying what I have of the letters to the chairs since the letters are connected for me to make an arch with each word. Finally she returns with the E, T, and I around 1:20pm and I am able to setup but it looked terrible since the letters were freestanding.

I could have bought jumbo letters from the 99 cent and up store for $2.50 and then a dollar and change at the hospital gift shop for helium and saved a lot of money since they didn't even bother to do an arrangement. Instead I ended up paying them $10 a letter. Other places are around $20 a letter which seemed expensive to me, but maybe it's worth it if you actually get what you're asking for.

Lastly, usually I just use Yelp for restaurants, but I learned my lesson that I should use it for other businesses as well. If I had seen the 2 stars for this place, I would have never...

My MIL hired these people for her daughter's baby shower. The woman there showed her a photo of a centerpiece for the tables, which my MIL took a photo of off the lady's phone, and didn't even make them. Instead of what she asked for, she brought centerpieces that were nothing like the photo example agreed upon beforehand, and then ended up making small air filled balloon arrangements that were uneven and boring, using plastic and styrofoam bases. The setup was excessively prolonged, and it seemed the one person she brought with her didn't know what to do, so she did everything basically by herself. She was still inflating balloons when guests started to arrive, and didn't leave until almost 90 minutes after the event started. Nothing was put in writing as to what was rented and what was bought, so what my MIL assumed she got to keep, she was told it was a rented item. The tablecloths were all different sizes, so they looked awkward as a whole. Styrofoam letters that spelled out BABY looked extremely worn down, the white couch looked worn... Everything was paid for in full, and honestly, it was overpaid for what was received. She needs to hire an assistant that knows what to do, and things should have been put in writing to show what was a rented item versus a bought item...for example, an Oh Baby backdrop light was something my MIL thought she was keeping, and then the woman asked for it back, but allowed her to keep the cheap centerpiece plastic and styrofoam stands. Things like that should have no confusion. For the excessive time it took to set everything up, to the presentation of the balloons not being up to par, to not having the agreed upon centerpieces completed...it's just too much to have her keep the full amount paid. If I were in her shoes, I would issue a partial refund. It was that bad. Had she come with an assistant or two that knew what to do, maybe it would have been a better experience. Would not recommend, based off of this one time. Would highly recommend So Bomb Balloons on Instagram instead. Beautiful arrangements, super fast setup, professional demeanor, and...

The owners has changed I have been going there you over 10yrs and I place an order not even a wk passed and wanted to change the order and just take the deposit I gave and get some other things from them and the lady gave me a problem and took $25 away from the deposit I was going to buy some more from them, they had some cute stuff but after I thought about it hell no im not buying nothing after she took $25 from my deposit so I took stuff worth the rest of my...