Capri Bakery — Restaurant in New York

Today 12/21 is my birthday and I ordered a small the tres leche birthday cake the day prior on 12/20. I was asked to pick up the cake at 1pm the following day. Upon arrival the line was out the door and we patiently waited 40 minutes on the line.

Upon getting to the front of the line, we waited an additional 15 minutes for a cake that was not ready. After the cake was brought out it was incorrectly made. We asked cashier for a refund and were told “we would have to return the following day to speak with Herman the Manager”.

The cashier reported they would correct the mistake in a few minutes. After clearly identifying what the cake topping should look like, by using one of their cakes as an example. It appeared things would be different and the cake was taken into the back to be corrected.

The cake returned no longer chocolate mousse, but vanilla and missing the handwritten happy birthday. Infuriated, I was met with condescension and unprofessionalism. There’s a clear language barrier and comprehension issue with the staff.

The staff were moving around customers in the cramped space, not saying excuse me as they accessed their refrigerators which are located in the cramped storefront. I was hit with a refrigerator door several times as they assisted other patrons. Not one person said excuse me or acknowledged the proximity of closeness to customers.

After waiting an additional 15 minutes, the 3rd cake was brought from the back to the front counter and finally resembled the original order. After packaging the cake for me to take home, the cashier asked for my only receipt. I asked for my original receipt to be returned to me.

The cashier refused to provide the receipt stating I should take a photo with my phone. I firmly stood on receiving my receipt which was reluctantly provided.

Unsure if they did “something” to the cake as I am rightfully skeptical and due to the poor customer service, I will not be eating the cake.

To the cashiers, thanks for making sure you spoke Spanish and excluded me and other non Spanish speaking customers from your conversations. This does not have to be the standard of customer service. I would like to highlight I was serviced by Andrea the day before on 12/19 for a cake for a work party on 12/20 and the customer service was A1!

To the manager Herman, you must do better with your staff.

Additionally, you ruined my birthday cake and provided the worse customer service I have received in many years which NYC, is Not Easy.

Don’t shop here unless you can speak the language or deal with incompetence. The service is terrible which sucks because the bakery does have good products.

I added a photo of one of the incorrect cakes, the original receipt, and the store and...

Rude and unproffessional. In October 2015 i ordered minion birthday cake with cupcakes the cake bread was so hard it was dry, not edible. IN OCTOBER ORDERED A BAPTISM CAKE THE CAKE BREAD WAS DRY AGAIN NOT EDIBLE. THIS JANUARY I ORDERED TWO CAKES 2 weeks ahead of time with cupcakes 183 one little mermaid one safari, the manager said they didn't have little mermaid cake toppers for the cupcakes so he showed me from the book that he had beach seashells starfish and pearls. Great! The safari would have green frosting on the cupcakes and little animal cake toppers, as shown in the book the person who was taking my order wrote everything down, the book, the page the number of the design everything. The day has come to pick up the cakes, only little mermaid & safari cake.. no cupcakes and the cashier was charging 96 dollars more than the balance due. So where are the cupcakes? The person took my copy of the receipts and went to ask the co workers making it seem like there was no cupcakes on the order initially. She came back and realized that in fact there was cupcakes and to wait 10 minutes for 30 little mermaid cupcakes saying that who knows who i spoke to they didn't have the animal cake toppers. So unhappy because i spent close to an hour ordering my cakes being specific and even spoke to the manager.It's not worth the money and it does not matter who i spoke to the bakery has the original copy and im a customer that was treated very unfairly and left unhappy i also bought a cake in November and asked especifically what cakes where freshly made another cashier said and lied. It's a total rip off because the cake bread...

This bakery is right around my neighborhood, I love their cheesecake and will not hesitate to pick up coffee or bread from them. However for my son's first birthday I ordered a cake that I was very disappointed to pay 65$ for. It was SUPPOSED TO BE a mickey mouse cake with a plane featuring a background of a blue sky with white clouds.

I being the perfectionist I am decided to call and make sure they were on their job 2 days before. When the man picked up he said oh yes this order had a problem because they could not get the mickey plane that was originally supposed to be on the cake. But he assured me that I would be getting the 1st option offered ( a mickey car with a background of a road and mickey's friends)

This made me happy but when I went to pick up the cake 2 days later there was no background on the cake at all. it had looked like they mixed some colors and just tried to make it look fancy then placed the car and road on top of the pink and purple and blueish.. I was infuriated not only because if I would have never called I probably would have ended up with a plane chocolate cake but because now I had to take a pink and purple cake to my son's party that was so unwell done. The woman who came in front of me to pick up her cake had the same exact problem. but at least her cake was for a girl lol

with that being said I don't recommend ordering things from them that are important they have good quality baker's back there but the customer service is very poor. in the end at least I had a...