Soccer Stars — Local services in New York

A great experience gone wrong! I enrolled my two year old for Fall 2023. He enjoyed every second of his class. He had Coach Moe and Coach Kayla. For the Winter, he was sick with RSV but came back stronger than ever. Coach Luis challenged him and everything he learned from Coach Moe and Kayla was evident. My husband and I were very happy with my sons progress and his joy for soccer. With both seasons being a hit, of course, we enrolled him for Spring 2024. The season isn't over and it has been by far THE WORST EXPERIENCE EVER! My son was enrolled in the 2-3 year old classes with Coach Moe again! But this time, my husband and I noticed that students in the class appear to be a lot younger than my son. One student looked as if she just started walking, clearly drinking a bottle and wearing a diaper. So before I jumped to conclusions, I decided to try the second class and if it didn't go well, I would speak with the Coach. Well, it didn't go well! There were more babies. So, when I spoke with Coach Moe, he informed me that he had to lighten the load because my sons class was filled with 1 year Olds. How? I know I registered for a 2-3 year old class. So he said I could call to discuss my concerns further. When I called, I was informed that the class actually did have a lot of 1 year Olds and that they would find a class with more children that are 2.5 and older. So, my class was moved from Sunday to Saturday with a whole new Coach. On our first class, Coach Katie seem to be very unprepared and my son had a hard time figuring out where to stand for warm ups and drills. The next class, we had a substitute. The class after that, a substitute. And by the 5th week, it became the trend of NEVER SEEING COACH KATIE. My son has had different instructors every week and the skill set has not been consistent. Today was the finally straw! My son actually walked away and asked to go home due to the inconsistency of a Coach and this sub Coach dumbing down the skill set to things he did when he first started. I feel like I wasted my money! Today, I finally decided to put my child in a new soccer program because I could no longer be bothered with...

Find more reviews on YELP for the past 2-3 years when you consider this business. My son has been enrolled in a 3-4 age class on Saturdays.

Week 1 (Jan 8th) - Arrived at the facility (the cafeteria at St George Academy in East Village) to find out that the space was not ready (all lights turned off and the tables remaining on floor) and a couch showed up late with no equipment. Class canceled. What a waste of time on Saturday morning. Got a credit added to my account upon my request (not voluntarily). They were asking for another chance to make it up.

Week 2 (Jan 15) - Didn’t attend the class due to the severe NYC weather. I don’t know what happened that week.

Week 3 (Jan 22nd) - Arrived on time at 9:30AM to find out the space was not ready AGAIN. 5 min later, a different couch showed up and he started the class in the gym next door which was only available because there was no basketball people playing at that time. Very lucky. However, the coach finished the class 10 min earlier at 10:05AM saying he was running behind the schedule. There was no further explanation. The truth is that the next class up was to start at 10:20am.

Will I give them a third chance? Of course. My son will continue to attend because they have a strict refund policy and are not likely offer one even though they are not providing a service they promised until Week 3.

[Update] They reached out to me and issued a full refund because the class was eventually canceled and also a $75 credit towards future classes. I give them 2 additional stars because they take customers' feedback seriously and delivered a good customer service. However the customer experience I had during the first 3 weeks was a disaster.

Should remember that 32% of customers will abandon a brand/service after one...

I’m giving 2 stars because the coaches are great. My granddaughter has enjoyed working with each one whose class she’s been a part of. The problem is on the administrative end. Every season there is some sort of snafu. Things happen-I get it. But the office is unresponsive. Nothing is handled without multiple escalating texts and emails. By multiple family members. Some classes require a uniform fee, for uniforms that barely arrive in time for the last couple of classes-if at all. And it’s not consistent. Sometimes you get a free shirt (eventually). Next season the uniform fee is back! Then there are the credits for cancelled classes. You must make several requests to get them applied, but you can’t use them until the next season. Sunday I was told that a credit was placed on my granddaughter’s account. When I registered it wasn’t applied. I called and was told I have to contact them to get it applied. Hello-am I not in contact with you now? But it’s too late to apply it now!!! Can I speak to a supervisor? Couldn’t find one. We kept trying because the child LOVES the classes. But now we’ve had to withdraw-because it’s all or nothing-and that usually means its nothing.

EDIT: I received 2 phone calls and 2 emails shortly after posting this review. So response time is almost immediate after a negative review.

EDIT2: Spoke to a very accommodating supervisor who promised to take care of the credit issue and tried very hard to find a class for my...