Spectrum Store — Local services in New York

It's been a very disheartening experience for new service at my first NYC apartment. Should be excited, looking forward to continued high speed Wi-Fi at my location. But it's the complete opposite. When I first signed up for new service, I was bombarded with emails to pick up my new equipment (Modem + Router). Which is fine and anticipated. When I went to get it, I told the associate that my move in date has been delayed by 3 weeks. She told me "Your services don't begin until activation which is done through our app. It's really easy!" And it was, very easy to setup. Seamless, once I connected my devices and went on the app it said "Connected". But it also said I had a past due balance already. No biggie, I'll just contact customer service and I'm sure it's alright. Nope, I was told that "Yes, your services start when you activate your equipment......or 8 days after you pick it up. Which is in the terms and conditions giant reciept that prints out in small print. Or the email you got to come get your equipment. Wouldn't do anything, though they completely understood my frustration for paying for services I never used. Unable to use the Spectrum Mobile for which I also signed up for because I have a past due balance. How easy it would be to make an adjustment for a brand new customer. To ensure that they are started on the correct path of a consumer/business relationship. But nope, shot down at every turn. Then my services are turned off 2 weeks after use. It's absolutely mind boggling and the reason for my only negative review ever......

Edit*- And I get a copy and paste response on here. I'm glad my reviews are in the top 20% and will allow many others to see Spectrum...

SPECTRUM IS A BULLY. The reason why they do not offer contracts is because they want the flexibility to raise prices continually. They do not want to be held to account. If you have a problem, God help you! The standard response is to restructure your account -- and that will only be good for an "introductory" period and once again you will encounter the relentless, spiraling upward price creep. The price you are quoted for a particular service is meaningless. There is no contract and this gives them free rein to do as they please. Want out? They will tell you to call or log-in to Spectrum. Wish to turn in equipment? You will be directed to call Customer Service. Why would I need "permission" to turn in equipment? This is key to understanding their manipulative nature. It gives THEM an opportunity to discourage you from canceling your service, or parts thereof, by dazzling you with stuff you never knew you needed. I was told to hold on to an extra phone I did not need for up to a month after which I could accept or reject the service without penalty. When I came after two weeks, I was told there would be a cancelation fee of $50. You have little choice when SPECTRUM has unfettered access to your checking account. One way or another, they will get you, coming or going. My advice: cut your losses and go find a carrier that is not coercion and abrasive and has YOUR interests at heart. SPECTRUM IS A BULLY! Ask any former Time-Warner...

Kudos to whoever hired Danny Franco. Mr. Franco helped me with the upgrade of my internet service. He did so with such ease, a smile, an explanation of the terms and conditions, all while keeping a smile on his face. I needed to change my internet connection for faster speed and headed over to the newly minted office located on 108th Street and Lexington Ave. There I met Danny, who was kind upon greeting and eager to assist me with my request. As soon as we got started he asked me questions pertaining to my use of service. Due to my answers, he suggested that I upgraded and mentioned a promotion that the company was offering. During my time with Danny, I found him to be very knowledgeable, patient and helpful, on top of being on of the friendliest representatives that I’ve ever encountered in Spectrum. He explained everything to the tee, took his time with me/daughter (on the phone) and allowed me to get the best bang for my buck. You can tell that Danny loves what he does. He has found his niche. I truly appreciated his kindness. I had just gotten hacked and was feeling rather down. Mr. Franco, saw to it that I had a smile on my face and walked away from the transaction pleased and not obligated to make any decisions that were not befitting me. Whoever is Danny’s Boss-give this guy a Raise/Promotion ! I’m definitely sending All of my Family/Friends over to this site. Yes, because of Danny. Please let him know that he Rocks!!! Keep up...