Staples — Local services in New York

I spent 30 mins in line today waiting to drop off a happy return while one of your employees allowed an elderly woman to enter in an address for a UPS shipment that she clearly wasn't really able to do with ease. As someone who has dropped off numerous packages at both Staples and UPS, the employees are normally the ones that have to enter the address into the system. So when you see that this woman is struggling and there's a line of people, why do you proceed to allow this crap to happen. Then I asked her in her Marvel comic book t-shirt btw not Staples uniform, if this was the only register that would be able to do happy returns. She dead straight stares at me in the face and says nothing. The other associate that happen to be in the print section came over and I said my question was XYZ and then she answered for me, that it was. When it should have finally been my turn, she doesn't proceed to take me or anyone else in the line and another associate has to come over and say to her like what's going on why are you not calling people can you take the next customer. I then approached and asked her do you know how to process a happy return? To which she proceeds to suck her teeth and roll her eyes, to which I reply, because when I was asking you a question you looked at me dumb like you didn't understand English or what I was asking. The older woman then approaches her and proceeds to give her money like a tip, don't tell me for what (which she took btw!). She then took legit another 15 minutes to process the happy return which should have been maybe two to three minutes tops- she was too busy trying not to break her long pink nails then doing her job ( it literally took her like 5 minutes to get the bags open). Literally come to the Staples all the time and never have I ever had this type of issue, this employee needs to get her attitude check, learn what customer service actually is supposed to be, actually do her job that she gets paid for, and come to work in proper uniform. Ridiculous and I will absolutely be finding a new Staples to use. And no I don't know the employee's name because she didn't have her uniform and name tag on, but she was the one working the happy returns area around 11:00 a.m. this morning, again in a Marvel Comics t-shirt looking miserable and absolutely not wanting to be at work. She is lucky that I was on my way to an appointment that I ended up being late for by the way because of this nonsense, cause otherwise I would have spoken to the manager right...

I live in Bronx, New York. The Staples near my home, is in partnership with UPS. This store provides one stop shopping and services for my community. But the employees at this store are not trust worthy and honest. I securely packed a firm bubble padded envelope and trusted Staples and their employees to secure my package to be picked up by UPS. Once my package shipped the receiver, to my surprise the item I was STOLEN! A staple employee tore the padded envelope open and took the item out and tapped the package back up. Staples clearly states that, they can not accept any packages that are not packaged properly. Therefore, which proves that the damage to my package was done after I left it with their employee. I am applauded the Staples has not taking responsibility FOR their employees actions. Shira D. Goodman is the CEO of this Retail store, which is #22 on the Fortune 500 list and has 61,503 employees. Staples needs to reevaluate their policies and treatment of their customers. Unfortunately, Staples has lost a loyal customer and will share my stories until this issue is resolved. Staples credo is as follows, " At Staples, we know that making a positive impact on society, our associates and the planet is just as important. It's why we're dedicated to raising awareness to bring positive change in the areas of Community, Environment, Ethics and Inclusion." Staples also claims, At Staples, “inclusion” is a verb. It’s what we do to ensure associates feel valued and can contribute to their fullest. We connect on the things we have in common. And celebrate our differences by working with respect and fairness towards each other." GUESS THIS DOESNT APPLY TO EVERYONE! WHERE WAS/IS MY FAIRNESS AND RESPECT...

I was displeased and devastated by what I was subjected to while at this particular location. The Manger, Mohamed was not only unprofessional but rude as well and I felt humiliated. His store was not only unsanitary but he lacks professionalism . I had to send a multi page fax not only were three out of the five fax machines were broken it was short of staff, as I was waiting I wanted to sit down as the line was long and I am elderly, the seats in the computer area were not only unsanitary they were ripped to shreds! Omg it was frightening and it was apparent the chairs were not ungraded in years and the seats were so bad they were not even fit for a homeless person. The only saving grace was I had a wonderful sales associate by the name of Vera who assisted me. My paperwork was bent and it had difficulty going through but as she was placing the documents in the computer. Not only was the manager He screamed over to her in a loud voice “ The machine won’t take those crumpled up papers . I was very embarrassed. Well, I. am here to let you know Vera worked with me and each of my 12 pages went through. To you Staples I say this store would be better suited if you had a manager, who was not only professional and was well versed in customer service, but one who is sensitive when it comes to Seniors because chances go around and you would want someone like Vera to assist your elderly family Members. Shame on you and your poor Managerial style. I suggest you take a page out of Vera’s book, patience is a virtue which you Mohamed...