Sugar Hill Hardware — Local services in New York

I grew up in suburbia, so I've grown to expect sprawling hardware stores with dozens of aisles and thousands of items. I wouldn't have thought this tiny shop could fit so much, but they've been very economical with their space. This place has everything I've ever needed: buckets, insulation, caulk, cordless drills and bits, thermometers, paint rollers, drop cloths, AC safety braces, grout removers, towel racks, screws, and much, much more. On this visit I went for paint, and while they did only have the basic colors (none of the swatches you'd find in an Ace or Home Depot), they had exactly what I needed. The cost tends to be slightly higher than getting things shipped, but it's always nice to have a choice of items in front of you. The staff here are super friendly and knowledgeable, and regularly approach me to ask whether I need assistance. Seems like all of them are fluent in both English and Spanish too. Definitely a must-visit for anyone in upper Manhattan who fancies themself a...

Experience: NOT GOOD

these people practically conned me. I go in I ask for mattress bags (required in NYC for proper mattress disposal) I am asked what size and brought out what I assumed where mattress bags tightly folded. When I get home I open the "BAGS" to encase my old mattress and it turns out they sold me a long sheet of plastic paper to wrap the mattress in. Now what.. Now I need tape to tape this $#!T up on three sides when a REAL mattress bag would have gone over it and I would have only worried about sealing ONE side. $10.00 for a long plastic strip,, and strain and sweat that I could have avoided had I gone into a REAL business that does not try to FOOL people into a sale. I was so 😡😤😤 after this situation it was best for them I did not return to suffocate them with the LONG Piece of plastic they conned me into buying which caused me more work than I...

If you are looking for personable service you will find it at Sugarhill Hardware. No way could I have called or walked into a major retailer like Home Depot or Lowes and received the support ( that's beyond service) that I received from this family-owned business. I called, they listened and dispatched a well qualified family member to my home ASAP to correct a plumbing issue. I have never seen anything like it. Professional & serious about my plumbing issue in less than an hour my old faucet was removed and a new one installed. The price was soooo right!!! Thank you Marco (Dad) & sons Jeremy, & Marvin. I am grateful! Harlem deserves this kind of deliberate love of service to the...