Sun & Sky - Spa / Salon — Local services in New York

I visited Sun & Sky recently for a couple’s massage. They may have made updates in response to prior feedback because contrary to some of the reviews I read beforehand, they do play relaxing spa music and use massage oils at no extra cost. The spa looked clean and had a calming smell. The only downside to the environment is that the walls are not soundproof, so you can hear if others are speaking loudly to one another outside the treatment room.

Now, on to the massage. Overall, it’s not my top choice the city, but the massage did relieve my muscles and the prices are competitive. It was also easy to book an appointment online, so I’d consider going again if you want a massage last minute and the location is convenient for you.

Here is where I think they can improve:

1. They tell you to get undressed to where you are comfortable and lay down on the table. The sheet they provide to lay under is incredibly thin (see photo). Luckily, once they start the service, they bring another towel to drape over you, but being greeted by the see-through sheet and thinking that’s all you’ll get is not a comforting first impression.

2. The woman who showed us to our room asked us if we had any injuries, but after that, the two therapists who came to give the massages barely communicated with us. My partner’s therapist asked him what pressure he preferred, but mine did not. Usually, it’s best practice to ask if there are any areas you want to focus on or avoid, but they just went straight into it.

3. The entire 1 hour massage was completely face down. I’ve never had a massage where you do not turn over halfway through. Not only does this limit the muscles they can actually address, but it’s very uncomfortable laying face down on the firm table for so long. We both had stiff jaws after.

4. They wipe the massage oil off your body at the end. Unfortunately, the towels they use for this are quite rough, so it’s not the most pleasant experience after you’ve just had a...

I really really wanted to like this place. I was so excited for my facial too, which made how terrible the treatment was feel absolutely worse. I am a contact lens wearer and told the therapist this and to please be careful of my eyes. She proceeded to massage cream -quite literally- in inward and upward motions into the inner corners of my eyes. She also made the same motion upwards&inwards over my nose. This made it difficult to breath as during a facial you often have product on and cannot breath through your mouth. When I had to stop her to wipe my eyes telling her she got the product in my eyes, she continued to do so. The therapist also solicited me on multiple occasions, pressing me to buy more add on services, despite me saying no thank you several times. Once I stood firmly and said I was comfortable with my original treatment purchase, she neglected to give me the full treatment. She instead placed an over-the-counter Korean sheet face mask on my face and left the room for at least 15 minutes. The reason I even realized I had been left alone in the room that long was because my skin began to tingle and burn. I had to remove the sheet mask myself as it was burning for being on so long and she was still not back in time for another 5 minutes. And that was it. That was the treatment. To make matters worse the company insisted despite all of this that I pay for this service. I stood my ground based on my experience, but I was still asked to pay partial compensation. And while this was happening the therapist and her colleague came into the reception and were speaking about me in front of me. This was so uncomfortable I left as fast as I could and was so sad. Maybe if they had handled it more professionally/respectfully and given me proper compensation I would think about returning. I will not be...

The space is very pretty and clean. The massage/relaxation experience is just okay. Therapists walk out the room too often, although they charge $10 extra dollar for aromatherapy oil it is not used. I would expect this kinda of service from a spa that charge $50-60 a hour.

The facial part of the services is terrible. They only clean your face and rub oil on your face and massage your neck for 5-10 unless you pay an extra $20 for a mask, or an extra $30 for the microdermabrasion machine nothing else is performed. The experience was not relaxing it felt as if they were trying to upsell me the entire time for a service I already booked. I caved and purchased the $20 mask hoping that would make the facial part better, but it only made it worse. Once my therapist put the mask on my face she left the room and I layed there for about 10mins before she came back into the room. I felt as if I paid more for less of a service. I don't think I'll return. It wasn't the worse experience...