T. Anthony — Local services in New York

It's too bad zero stars isn't a choice here. Direly poor quality luggage that was always more a status symbol thang (and I own several pieces). The place is under new ownership and refuses now to honor the lifetime guarantee of these constantly breaking bags--it's the zips and the wheels that go --and with frequency. The place is now owned by a notoriously cheap and abrasive real-estate baron (inherited empire) and his wife who purports to run the label. And so the shop has relocated one assumes to one of his buildings nearby, but now lacking the basement space where a lot of these repairs were once performed. The current batch of employees in the new space have been instructed to outright lie and state the entirely necessary free fixes have not been a policy since at least 2014. This is false, and everybody needs to be warned as the free-fix policy was the only upside to ownership. The pandemic is hardly the only reason this firm filed for...

I have nothing but remarkable things to say about T.Anhtony. It is always a pleasure to shop there. Not only are their products of the highest quality, their floor staff (and management) are so welcoming and informed, and patient! My experience with Will was just superior, above and beyond. And manager, John, has become almost a friend. In all, the T. Anthony staff make decision making very easy, never push a product I don't need or am not interested in, never force me to make a decision, and so many other tiny things that elevate the whole shopping experience. Not to mention, the effort they go to in maintaining products that one has already bought. I consider this to be a life long relationship, and I look forward to my next time...

I was surprised to find such consistently good reviews here compared with the much more mixed reviews on Yelp.

I have been buying their men's wallets for many years from their Short Hills store, now closed, so I purchased one on line from them. $155. Unlike previously where the brand was discretely embossed this one has the logo printed in silver and, being a textured leather finish, the printing looks awful and indistinct - what you might expect from a $5 Canal Street knockoff bag.

I emailed customer service but never even heard back from them. I thought their complete non-response an aberration but judging from the litany of shoddy manufacturing and poor customer service stories among the Yelp reviews it would seem par...