Taubus Furniture & Bedding Inc — Local services in New York

Bought ten chairs less then a year ago for about $250 each. when I purchased them I had noticed that the buttons were sewn on under a lot of pressure from the filling. I was concerned maybe they would pop off when I asked the sales woman about it I was reassured that it never happens. Well within 10 months so far already two chairs have buttons that have popped off... I contacted the woman in Monsey who sells them, and she tells me that I have to call the store in Borough Park. I call the store and they tell me that maybe they can fix it but have to bring it to them in Borough Park. I'm sorry but I bought the chairs here I am not shlepping to borough Park. You should have some kind of system for Monsey customers. if we're good enough to sell to, we should be good enough to be serviced as well. Also I feel I was lied to because if two of my chairs are already ruined within a years time I can't believe that nobody else has had a problem with...

We recently purchased a custom table from Taubus Furniture, we dealt with Jerry, when we made the purchase. There was a major issue with the table once it was delivered. Every time anyone touched the table it swayed from one side to another. It was extremely unsafe to have children around as we were worried that it would fall on a little child. I’ve sent countless emails to Jerry that I’ve never gotten a response to, I’ve called the store with them telling me that they will reach out to me and correct the issue, I even went down to the store and I’ve still never gotten a call back. I guess once Jerry made his money, he figured that there is no need for customer service or even basic acknowledgment. This story happened approximately two months ago. I hope that there will be someone who reads this one day and thinks twice before shopping...

Not very good customer service. Difficult to get anyone to answer the phone and when someone finally did answer, was left hanging on the phone while they were talking to other people. They pushed me to buy a warranty, for which they didn't send me the papers after purchase. Turns out that the warranty company is a sham, a company that doesn't respond for months on end, and when they finally do, they just say that a broken couch, with completely broken mechanisms falls under wear and tear and isn't covered under the warranty. I don't know if the furniture store is affiliated with this scam of insurance company, but they must know and make some commission from selling the sham insurance policies. Bad customer service, selling low quality items, and smearing fake insurance onto customers. I will not recommend nor buy anything...