The Flight King — Local services in New York

We had to delay our trip, and we didn't understand that the five international business class tickets we bought through Flight King were grey market/wholesale and non-refundable. The only instructions we got when we purchased them was to "Call us, not the airline, if you have any changes." When we were forced for business reasons to delay our flight for 10 months (more than a year past the purchase date), Flight King told us we lost our tickets and our money since they couldn't rebook them more than a year past our purchase date. Our other contacts in the industry recommended to Flight King that they rebook random flights to as late a date as possible and then rebook them again to the dates we needed once we got closer. They booked the wrong date without telling us and then let the date slip by without notifying us. At that point, we lost the tickets because we did not board the flight they booked. Flight King charged us over $3,000 to switch the dates for the tickets that we lost, and we have not been able to the money refunded from Flight King. I would never again try and save a few dollars by booking through Flight King and not going direct to the airline. Any itinerary changes, on the traveler's end or the airlines end, are going to be extremely problematic. Steve the owner is skillful at finding off-hour flights that are difficult for the rest of us to uncover, but I would recommend never using them for any type of group, and for a single flyer, if you want to take a chance to save a few dollars,...

I split time between the US and Europe so my travel needs are flexible and spontaneous. The old ways of search engine aggregation like Kayak started to become inefficient as last minute books / cancellation became expensive. Secondly, I have also upgraded the way I travel. For flights over seven hours, I prefer to fly business. I was introduced to Steve Boro, the co-founder, and after working with him for four months, I have saved his contact details as “Steve Air Magician.” I am impressed by his last minute sorcery to place me on the flights with upgraded capacities at sometimes more than half the price. The diversity of the airlines is also great. If it weren’t for him, I would have likely not discovered airlines that are next level with service and amenities. It’s super good to have a pocket flight genie to call upon who can just give me a menu of what’s available to me in the moment as my plans change. I have discovered a hidden gem in The Flight King. If one has a flexible schedule and a flying budget, this service is quality of life...

I had the pleasure of booking a trip with Flight King. The agent who helped me, immensely, was Dennis Smirichinskiy. The service this Company and Dennis provided was remarkable. I explained that my husband was not well and requires wheel chair assistance at each Airport. Not only did Dennis ensure all my requests concerning seats and assistance were met, we received updates from Flight King the day prior to our next flight, advising us of when and where to be and what documents would be required. I will definitely be using this service for future trips. I would, also, recommend this Company for anyone who isn’t a teckie. The price was right and the service was remarkable. Thank you, it made our trip to Europe...