The Oma Shop II Coffee + Lifestyle — Local services in New York

I usually stop into Oma a few time a week for a specialty drink, even though I often make my own coffee or visit the deli across the street. Until today, I’ve always had a great experience—the baristas have been friendly, professional, and quick to resolve any issues. Unfortunately, today’s visit was very different.

When I asked the barista to return to the payment screen so I could enter my rewards number before paying (to ensure my points were applied correctly), she became visibly annoyed. Instead of assisting politely, she processed a refund for a charge that hadn’t actually gone through and seemed unsure how to use the register. When preparing my latte, I noticed that half of the espresso shot was dripping outside of the cup. I mentioned this twice, and she dismissed me with, “I know what I’m doing.”

At that point, I chose not to take the drink and asked for her name so I could follow up with management. She refused—multiple times—saying, “You’re not entitled to my name,” and even told me to “go ahead and leave a Google review.” As a small business owner myself, I understand how important professionalism and customer service are to maintaining a loyal customer base. Her response and attitude were completely unacceptable and unprofessional.

Every other barista at Oma has been lovely, courteous, and eager to help when issues arise. It’s unfortunate that one person’s attitude can leave such a negative impression on an otherwise great neighborhood café. I hope management addresses this situation promptly, as I would like to continue supporting this business—but only if the standard of respect and service I’ve come to expect...

Finding The Oma Shop and Big Imani has been nothing short of a blessing. As a queer Black man, it’s not always easy to find spaces that feel truly safe, affirming, and luxurious—but The Oma Shop is all that and more.

From the moment you walk in, you’re met with warmth, care, and an energy that tells you this is home. Big Imani is more than just a barber—she’s a healer, an artist, and a master of her craft. I recently experienced Oma Cure Day, and it was more than just a grooming service; it was a full-body and soul restoration. Every detail, from the precision of the cut to the atmosphere of the shop, is designed with intention and excellence.

If you’re looking for a place that prioritizes not just how you look, but how you feel, The Oma Shop is the spot. Do yourself a favor and book an appointment—you won’t regret it.

#TheOmaShop #OmaCureDay #SafeSpacesMatter...

First time visiting this coffee shop, and i enjoyed the drinks, i had cafe au lait and my daughter had hibiscus ice tea, i missed to take a photo of the apple turn over, not really my fave but my daughter enjoyed her blueberry muffin. I like the place, my verizon Data Signal was low within the sitting area which is a bummer but i managed. The bathroom is also clean which is a big plus.

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So i have bee going to this posh coffee shop and OMG!!! The banana nut muffin is to die for!!!! It was so soft and moist and perfect!!!! The walnut was caramelized on top and omg!!! I can eat 3 of them...