The Spa at Four Seasons Hotel New York Downtown — Local services in New York

We went for a couples massage and the massage was great but that's where everything ended.

The website is very deceiving - they show pictures of the pool, sauna, etc but when you get there, it turns out that the pool and sauna are not available to you, they're only available to residents and the hotel guests.

At one point, the manager came to speak to me and he was one of the worst managers I've ever seen. All kidding aside, they really need to replace him, I wouldn't put him in charge of a McDonald's.

He told me it's noted in the confirmation. Who reads a confirmation except for when you're double checking your time??

I explained to him that it was very deceiving; his response was that it was marketing and not the spa who did it. I reiterated that it was very deceiving to put pool pics in the spa photos. I also mentioned the sauna not being there but mentioned in the amenities and photos. He responded by telling me that the sauna is a separate service that you can book. We pulled up the booking page and asked him to show us where it was! He didn't even know where it was either!

I've been to four seasons hotels, restaurants, and spas around the world and have always enjoyed myself but this was the worst experience I've ever had and the worst customer service I've ever had.

At the end, I told him that I didn't appreciate how deceptive it is and his response, so I would not be returning to this location. His response? I'm sorry to hear that

It's a shame because I've been to their locations in Vegas, Chicago, Orlando, both locations in London, Abu Dhabi, and have always had great experiences but the experience at the downtown location was horrible. Between deceptive practices and an incompetent spa manager, I would avoid this location...

Upon my arrival at your hotel for a couples massage and spa day, I entrusted my car keys to your valet service, expecting a seamless experience. However, when I was ready to depart, the valet refused to return my car to me at the hotel entrance. I was informed that I needed to walk one block away to a third-party parking garage to retrieve it myself.

I was never informed of this policy or arrangement whenl handed over my keys. Had I been aware that your valet service would not return my vehicle directly to the hotel, I would have made alternative parking arrangements. The lack of clear communication and the inconvenience of having to walk to retrieve my car significantly detracted from what was supposed to be a relaxing spa day.

Staff took no responsibility and we very rude to me upon raising...

I wanted to take a moment to recognize Veronika, my exceptional nail technician. I get gel manicures every 2-3 weeks, and have had many quality nail technicians over the years - but Veronika's attention to detail and dedication to her craft is above and beyond.

Taking my nail shape, desired look and preferred products into consideration her approach was meticulous in every detail; and a world apart from the "paint job" that many less skilled technicians rush through.

I only wish I lived in NYC so I could see her on a more frequent basis. For nails, look no further - Veronika at the Four Seasons Downtown is the BEST...