Vanity Pups Boutique — Local services in New York

Vanity pups was very helpful in finding my morkie, but I‘m not too satisfied. I was told to pick her up on Jan 4th at 6pm . It was a very busy Friday as I wasn't the only one picking up a puppy. Not a problem. By the time it was my turn it was about 9:30 pm. It was ok as it gave me and my kids time to play and bond with puppy! Jose was very helpful as far as giving me all the info and instructions needed. I purchased the crate and starter kit full of food, supplies, toys and treats for $190.00. I never had a puppy so I figured they are the experts, they know what I need! That part was very rushed as it was now 10:15 pm! The kit was filled fast and they had run out if certain standard supplies so some extras here and there were thrown in. I was also supposed to get an ID tag but the engraving machine was broken. When I got home I realized some treats had expired, some treats were for very large dogs and other items like the hairbrush which was huge were not appropriate for a barely 2lb puppy! I went back a week later and they were happy to exchange for other items although their stock was still lacking. My puppy got kennel cough which was covered by vet. When I called vanity pups to inform them (which they say please call if any problems or concerns) I spoke to, or tried to speak to Michael, but I was put on hold several times for over 15 mins. This happened all 3 calls I tried to make! All incoming calls were handled before mine! I could hear him talking to the other calls and it was just info about puppies on their website. I guess my sick puppy and I weren’t important, they already got my money. It's all about the sales perhaps. Three weeks later my puppy is still sick…. I still haven’t gotten my ID tag. They’ve been telling me for three weeks, just a few more days. We need to clean machine. How long does it take to clean a machine. But honestly, the ID tag is the least of my problems! I decided to research the info on the pedigree papers that came with my adorable puppy. I googled the breeder even got phone # -- IM SHOCKED -- to learn that my puppy came from A PUPPY MILL! This breeder apparently has 280 adult dogs and 45 puppies. I also read articles that confirms she runs a puppy mill and the brokers that she used have been put out of business due to bad reports. Even the ASPCA was involved. Regardless of their USDA certification that is a puppy mill . Vanity pups you know exactly who you are purchasing from. If I can find out this information, so can you. The Internet is a wonderful tool. Enough...

PSA: I cannot speak highly enough of this place. I had been waiting to get a fur baby for over 3 years, more specifically a dog that would eventually become my ESA. While I am in 1000% in support of rescuing and adopting, my own personal situation was one that it just made more sense to buy. I did lots of research on places all over NY - breeders, stores, etc. I was really losing hope at one point, as so many of the places I looked at were scams. And then I found Vanity...:)

I messaged them on Instagram DM, as this was right when the COVID-19 pandemic began. I got a response within 10 minutes of messaging, while the other places I had inquired at days before had still not gotten back to me. I conversed with Diana (one of the owners) at length about what I was looking for and she answered all of my 101 questions. She also let me know any time a puppy that was similar to what I was looking for came in. I waited for about a month or so after first speaking with her before I ended up finding the right one and starting the process. I got to visit the puppy I was interested in, and it was a perfect match!

Everything went perfectly when I came back a week later to pick her up, and Nassar (owner) made transactions, scheduling super convenient, as I live about an hour and a half from the store All the while, Diana was in consistent contact with me anytime I had a question. Shelsey and Lina were amazing each time I was in the store about helping me and answering questions as well! And Diana and I are still in contact, as she likes to check-in and see how Maisy (my angel) is doing!

If this is not AMAZING CUSTOMER SERVICE, I don't know what is. They are only taking appointments right now to see puppies because of COVID, so please keep that in mind and be respectful of their policy! But if you're looking for that perfect addition to the family, this is THE place to go! Everyone on the team is incredible. Lots of love to everyone at Vanity and when I'm ready for another baby, I know where...

So my husband and I were very hesitant in getting a puppy. We reached out to vanity pups just out of curiosity, just more to see puppies as therapy than to buy one lol. We met Mocha, a ShiPom. She was SOOOOO small and so not shy with us. The store was very honest about her and told us that she was having problems eating . So, we left for the day and considered the idea of buying a “sick” puppy. After two weeks, no one had come in to ask about Mocha so we came back. She was still tiny but eating better and energetic and super friendly as the first day we met her. My husband and I just knew Mocha was to come home with us, there was no way we were leaving her again . So we made the decision right then and there to buy Mocha and take her home with us that same day. She was a bit expensive especially for us at that time since we had just moved and with many other new bills. BUT, we couldn’t say no.

AND...

Let me tell you.... MOCHA IS THE MOST INTELLIGENT , ENERGETIC , FEISTY , SPOILED AND FUNNY little four-legged fur ball I have ever seen !

She is picky with her food , I’ll give you that but she loves LOOKING for her food. Once we hide it in a plastic bone toy she loves fighting to get it out ! Lol

She is a true joy , we are extremely OBSESSED with her and can’t imagine life without her .💕

Thank you Vanity Pups, for your service, your trust, your grooming service, your help on and off work hours , your constant support on Instagram , we couldn’t be more happy having the pleasure to have met the staff and owners,

we are truly in love with...