Windsor — Local services in New York

If anyone's wondering why the reviews of this store is so low, I think I've found the answer...

We were trying to find a prom dress for our friend and after we went to counter to checkout the dress. There were only two workers at the store and one seemed like the manager. The other worker was pretty nice but the "manager" had the nastiest attitude.

After we found the dress we wanted to buy, they were struggling to find the style of the dress at the counter because they had lost the tag on it. This is their problem but I still waited patiently while they try to determine the style and they found another dress with a tag on to compare. I was also looking at it trying to help them out and then the "manager" gave me the dirtiest look and said "Can't you wait? Give us some time so we can figure it out!"

She was talking to a white male(we're Asian btw) prior to us and she was so nice to him and spoke so soft. We went over to ask her about a shoe right after she was talking to that guy and she was like "go ask the other lady." She was so patient to him and gave us such an attitude? I wonder why? Can't be because we're Asian

Firstly, why even bother to put it on display when you can't sell that dress? What? To waste our time? Also, How messed up can the management of the store be when you put a unsellable dress on display?

The other worker worked very patiently and were helping all around the store while the "manager" only stayed at the counter and did minimal job. The girl found us the right sizes and even helped us hang the dresses back. The other girl should be the manager, not her.

She acted like I'm forcing her to do this job Well she chose this job and she's paid to do it so she better learn to have some self control! If you don't have self control, why should you be able to run a store? I've seen other reviews about this problem and I can promise you, you will regret stepping into that store! It will sabotage your whole day's mood! My best advice for this specific store is to fire that manager!

^ Update We called the customer was super nice and they called Rosa which turned out to be the manager. Rosa said to us before that she would ask the price during the conference meeting at 3:30 because she couldn't call them and could only email. We didn't believe her because she didn't even ask us for our contacts so they can notify us. It was the other girl that asked us for it.

After we called at like 3:00, the customer service called her and immediately, she called back to the number we left her(still with an attitude) and told us we can go pick the dress up. After we arrived, Rosa criticized us for calling customer service and getting her in trouble and told us we can still call back if we want(to file her a complaint).

She said that it was messed up that we called because she was willing to go up and beyond to help us show the dress at the conference meeting. She had already just got the price for the dress for us. It was only 3 and the meeting was at 3:30 so how did she get the price? She did exactly what she said she couldn't do: called. So why did she tell us she couldn't call? Because she didn't want to. Her coworker was still very patient. Big thumbs up for her coworker and the customer service

We did exactly what she asked for and filed a complaint.

Leaving the one star for this store just...

I’m not one to write reviews but after my terrible experience in the Staten Island at Windsor I decided to write one.I personally love Windsor but dread going in there because they not only have the worst unless workers but they are always so nasty!!! I went there this afternoon, there were only 2 workers that were so miserable and nasty! One was on a zoom call for school which is unprofessional to began with I don’t know how that’s even allowed while your working but alright. She kept walking away every-time I needed help because I was interrupting her class.

The other worker who seemed like a manager was just a nasty person, who shouldn’t work in retail if she has no customer service skills. I asked her if I could switch a size for me from the mannequin for me because they didn’t have it on the racks on the floor. She tells me clothes on the mannequin aren’t for sale which I’ve never heard before then 10 minutes later hands me the pants after I told her that I’ve had previous employees take clothes off mannequins. After I try the pants on with other items I needed another size in something else that was only on another mannequin. When I asked her nicely along with expressing that I was in a rush to go to work. She proceeds to tell me that I’m going to have to wait and come back that she’s busy mind you she was doing nothing but standing there. She was just being lazy and useless.

I wouldn’t recommend going into the store unless you want to get annoyed and disrespected. Go on the website save...

I've shopped at the Staten Island location for a while now and always have a pleasant experience there unfortunately this shopping trip was a different story mid September, As soon as i walked to the register i was bascially being pressured to order the items I had in my hand. A gentleman there was telling me i should just order them if I didn't need them right away and explaining that he would give me a 15% off discount which almost had me until he told me that if I order i cannot return because what I was buying was seasonal items! WHATTT! SINCE WHEN HAS WINDSOR CHANGED THE POLICY AND WHY ARE SEASONAL ITEMS FINAL SALE NOW. I was completely aggravated and took the items because i needed them for vacation but, come on Windsor make up your mind with your policies people should be able to change their minds especially if they are full priced items. He was rude and all i can hear him telling his staff was come on Ladies we need more orders. It's ok to meet quotas but, peer pressuring your customers isn't the way. I will no longer be returning to this Windsor location between his nasty attutide because I didn't want to order and the policies in place now I rather go to Forever 21 right downstairs. I hope your reading this review and you change your attitude because that's not the way to act in this economy and Windsor shame on your new policies. Ladies if you order you cannot return please keep that in mind & seasonal items are...