Zuzu's Petals — Local services in New York

I went into the shop looking for a few simple, stems that I would be able to pick out my very low key wedding ceremony. I went in knowing the exact types of flowers I was looking for and spoke with a young woman who said I should come pick out the flowers on Wednesday since that's when they get deliveries and they would hold the flowers for me until Friday the day before my wedding. After that interaction, everything went wrong:

1. I went back on Wednesday early afternoon and they were not well stocked but instead had limited selection.
2. On Wednesday a different young woman seemed confused by the request to pick out my own flowers for my wedding. As I tried to pick out flowers, she would add more and different flowers to the bunch and I'd tell her that wasn't what I was looking for. She kept pulling flowers to add and never showed me the final bouquet before putting it away to store until Friday.
3. She then informed me that I'd need to pay $50 to have the flowers wrapped as a wedding bouquet. I told her I did not need the flowers wrapped, I was wrapping them myself and don't want anything formal looking. She insisted that the charge was to "fill" the bouquet. I told her once again I did not want any additional flowers in the bouquet. She then spoke with an older woman who came over and told me they had to charge me $50 to wrap and fill the bouquet, once again I said I don't need that service. She insisted, so I asked if the charge was not for the service but rather that I said the word "wedding." She said yes. I agreed to pay the charge as long as the bouquet was not wrapped and filled.
4. In the time between when I picked out the flowers and picked them up I received two phone calls trying to get me to agree to wrap and fill the bouquet. When I came back on Saturday, the bouquet had been filled with flowers I did not ask for or want, but apparently I had paid for. The older woman argued with me that I in fact did want the flowers.
5. Eventually they removed the flowers but did not refund me what must have been at least $40 worth of flowers.

It was such an awful, stressful, and disheartening experience to have right before my wedding. Not to mention the extra cost for no service.

Also, if you are looking for specific flowers and not a traditional bouquet for your wedding this is not the place to go, they are very out of touch with current floral trends.

UPDATE IN RESPONSE TO OWNER: The response is entirely untrue, I reached out to discuss my dissatisfaction both in person at the store and called after my wedding to try to reach you. I received no response so waited a few weeks before posting this review in the hopes we could come to a resolution. I don't want another bride to go through this though so chose to post publicly.

Flowers removed were not all replaced, that is untrue. I watched, stunned, as they came out and were not all replaced. First I was reprimanded though for saying I did not want those flowers, as if I don't know what I want in my own wedding bouquet. -I took apart the bouquet at home and put it back together in a way that was more in line with what I was looking for. The bouquet did not "fall out of place" at all. Clearly, when I said I did not want or need the wrapping, I was not kidding.

The women who work in this shop assume the customer does not know what they want. I'd recommend avoiding and checking out Brooklyn Blooms, where I wish I'd gone for a less stressful and more modern experience...

Response to shop's comments: My colleague never mentioned the arrangement to me, I'm not sure why the shop feels so confident that she loved the arrangement. Did you call her after to get her personal review? I called to get a receipt and said I was pretty sure the date of the transaction, and in fact the original date I provided was correct. So they knew the accurate date of sale all along. How many sales do you do in a day that it's just too hard to look through all the transactions and find the one with my name on it? Instead you sent a strangers receipt to me. In fact you did not just send the wrong receipt, you fabricated a written up receipt with my name on it to go along with someone else's cc receipt, which you folded so I wouldn't be able to see the details that the receipt wasn't mine. That's a lot of effort put into being dishonest. Regarding their comment below that no one complained that it was too hard to find a receipt - after one employee made that complaint to me, the shop owner got on the phone and apologized that her employee made that complaint, so I think it's in poor taste that in the review response they are now claiming it didn't happen. I'll also add that they told me they would email the receipt and that email never came through. So even after they found the receipt, I had to follow up yet again to actually get a copy of it.

I ordered an arrangement for delivery to go to a colleague. They never provided a receipt, so I called a few weeks later to follow up. The woman I spoke to on the phone complained that it was a lot of work to look for a receipt. Later in the day, the owner emailed me someone else's receipt and said it was mine. I'm now on day two of trying to get a copy of my receipt and honestly I wish I had never ordered...

Was on my lunch break and decided to take a peek inside. The initial flowers outside the store were amazing but once I stepped in I felt like it was even more wonderful. It was like a floral fairytale and had so many beautiful colorful flowers and plants. I’ve always passed by this store but I am so glad I went in today! It is going to be my go to floral shop now for any type of occasion. If you are looking for a simple rose bouquet or an intricate unique arrangement for flowers, I highly recommend this place. They have a section to pick out the kind of flowers with the prices listed as well which is so rare and why this place is now my #1. The employees are so nice and knowledgeable, they are able to bring your dream bouquet to life!!...