O'Reilly Auto Parts — Local services in Newaygo

ordered my parts online. paid online. called in advance because I never got a confirmation email that the order was "ready to be picked up".. the kid says "it must have gotten stuck in our system".. WOW, after that i got my confirmation.. drove to the store, went in to the "order pick up" line just to be ignored while the cashiers were taking care of customers in line. after about 4 more people (7 minutes or so) got in the line to be helped, i removed myself from the "order pick up" register to wait in line with the other customer that hadn't paid for their parts yet. (roughly another 10 minutes). Finally, my turn! the kid says "i don't have an order with your name on it." Thats funny, i just called and the other cashier stated it was in a basket at the "ORDER PICK UP" counter... he walked right to it, handed it to me, and away i went after dealing with a terrible attitude and very Elementary customer service. if you're not going to use the advertised "order pick up" counter then don't advertise it!! not impressed at all. and the kid working for you treated me like i did something wrong. what is wrong with giving good customer service and complying with your advertised services!? Get some...

Another place hiring female workers who don't like to do their jobs. Very impolite on the phone and admitted she didn't want to look up a leaf spring helper kit to give information. My boss had her on speaker phone and she was very rude to him. I which am female picked up the leaf spring helper kit. Said to the worker thanks for your help and she admitted to me she did not even want to look it up. Just unprofessional. And when I was trying to be polite to the other 2 female workers they all had attitudes. I won't buy from them again if the females are working. The 3 that was working knew nearly nothing about parts. Another customer came in and was looking for a certain part and the 2nd female sighed and almost got a ear full from me. People trust that your business is honest in what they sell and confident in the parts sold. But these females...

Oriellys newaygo, MI has a constant problem w leaving the open sign on leading customers on that they are open when they are closed. Most of the time when I call the store the phone just rings and rings. Parts salespersons should not be a closing manager if they can't even do a simple parts exchange for a customer when their new sales person doest know how to do yet. I've been using oriellys for Years. I have my own commercial account and so far this store has been nothing but issues since I moved back to Newaygo. Definitely an exception for the shorter young lady with tattoos has ALWAYS been an amazing help...