Ace Sewing & Vacuum — Local services in Newberg

I came in looking for a serger after seeing one on their website for a good price. The employee who helped us was very nice and knowledgeable. He demo'd several machines for us and discussed the pros and cons for each. I'm really happy I visited in person and got to see the sergers in action, because I ended up buying a machine that I like even more than the one I picked out online. The prices for the machines I looked at were competitive with and in some cases better than online retailers and they offer a free session to help with your machine if you need it.

There's a pretty big selection of sewing machines, sergers, and embroidery machines in the store and I think they aren't all listed on the website so it's worth coming in person to see what they have if you're looking for a new (or used) machine. They also sell thread (Gutermann!), machine feet, and they service machines of any brand. I had a good experience here and would...

BERNINA sent a notification of an upgrade to download. I couldn’t make it work. I spoke with Ethan, who kindly walked me through the process while upgrading one in the shop. It didn’t work on my end. I took my machine in (to Newberg), Nick did the upgrade. I decided to have them service it, since it was time. I live out of the area, but was returning the following week and asked if they might have it ready. It was ready in more than enough time AND they transferred it to the Tigard store, which was where we were going to be. It was Ethan who suggested the transfer, not me. I haven’t had such great service in a long time. Thanks to...

Ace has had our Riccar vacuum cleaner in for repair since 5/20/25 with a projected completion target of 6/10/25. To this date, I have not received one call about the status of the repair. I go in regularly and receive the same response, “I have been working with the manufacturer on a possible solution”. They have taken my deposit money but have not produced any results. My wife purchased two Riccar machines at the same time from Ace. If we knew this was going to be the level of service we would receive when something when wrong, we’d have had...