Sushi Hunter Izakaya — Restaurant in Newberg

They cancel online orders when they have 3 people seated claiming to be too busy to fulfill online orders, but they do not cancel them on their end, they make the customer do it without any communication. The customer must contact them first to figure out why they never got their order and they make Door Dash drivers contact them if it's a 3rd party order instead of canceling it on their end. Very inconsiderate to both customers placing online orders and all of the delivery app drivers that cone in to pick up orders they are assigned. They should turn off online ordering if they can't staff their business to take care of those online customers.

*Edit to add my response to the extremely rude owner:

Take my hate elsewhere? Excuse me, I was not being hateful. I left an accurate and factual review. Extremely unprofessional response to your poor customer service!

Also, your response is a bold lie. I was the door dash driver, not the customer. Your server TOLD ME YOU WERE TOO BUSY TO MAKE THE ORDER after I told her it was only 6 potstickers and another small item. She apologized and repeated that you were too busy to make the order. I even questioned there being so few customers and showed her the order on my screen. She AGAIN SAID YOU WERE TOO BUSY. I asked her if she could cancel the order on her end since it was at your request and Door Dashers would keep coming if I unassigned it. I explained that we only get paid for delivering the order so all of us were driving to your business and then having to turn around when she refused to provide the order. She told me no, she was too busy and might be able to cancel it later.

Your server was very kind and remained professional. As the owner, you should take notes from her and learn how to treat others with kindness even when you don't like their feedback. The first step in improving your customer service will have to be acknowledging that you made a poor judgement call when you told your server to cancel door dash orders because you were too busy. The second step will be learning how to take feedback in a professional manner so you are able to pivot where your customers need you to.

YIKES! Your response was far worse than my experience in...

I hate to have to leave this review but something has changed here. The precious owners were amazing and even thoight the wait times were long the food ALWAYS came out fresh and so delicious! Tonight was an entirely different experience. We ordered calamari, green mussels, beef terriyaki, combo yakisoba and 2 sushi rolls. We asked for spicy mayo to go along with the calamari. When the calamari came out it was luke warm...and didnt have the spicy mayo.I reminded him about the spicy mayo. He never brought that back. When he finally checked back in after we had tried to get his attention multiple times (by the way, they have a 4 table max right now...not that busy and he spent a lot of time standing by the Sushi Chef joking around and A LOT of time on his phone) when he finally came back over we kindly let him know the calamari was cold and he argued with us that it was hot when it came out. He argued with us!! And it was most definitely not hot! So he said, Ill throw it back in the fryer-and my husband obviously said thats kind of gross, can we just get a new order? Well...he brought out the re-fried batch of calamari. I know this because we left a half eaten piece( because it was cold) and that piece was still on the plate..along with the fact that it now tasted like a fried rubberband. The terriyaki beef also came out luke warm however the rice was piping hot. The yakisoba came out hot but the meat was rubbery. The sushi rolls were fine but we were so annoyed by the entire experience we had really lost our appetite. Please understand..I work in the service business and I always try to be so kind and understanding but the moment you start arguing about MY experience it's over! So to top it off, he charged for the calamari, which I politely asked him to remove and he came back with a bill where he added a charge for the spicy may. This was $130 meal for 3..it felt very petty. Unless we walk in and see the owners, we will walk back out. We have been going to Sushi Hunter since 2017 and this was the WORST experience we have ever had. So sad because they used to be the top...

I've had sushi from many different places all over the country and this is one of my least favorites. It might be right for some people, but I don't think I'll be going back. Edit because I got very aggressive feedback from the owners: I personally do not care for all you can eat sushi as I usually can't eat enough for it to be worth the price, but yes Momijis in town has it and I do in fact think their flavor is better but I wasn't going to compare them in my original review because I didn't want to detract any attention from this business but since they brought Momijis up I don't mind. I got a spider roll yesterday which on the menu said it had crab, cucumber, and avocado. So I thought I'd give it a shot and I'm not crazy about raw fish. But when I got it all I could taste was the iceberg lettuce they stuffed in as filler. The crab and avocado weren't even noticable over the harsh crunch of bland lettuce. There was absolutely no flavor to it, I think a dab of spicy mayo would have helped tremendously. But as is it was the blandness of it reminded me of the time I did attempt an all you can eat and overdid it and by the end the food just tasted like regret and mush. On the other hand my husband did order 3 rolls and they were much better than mine. But again they weren't our favorite. I wasn't trying to be rude when posting my original review, merely trying to offer the input of people who have been lucky enough to enjoy sushi from places such as San Diego, LA, Hawaii, Boston, New York, and Nova Scotia among many others as my husband is a massive...