Ella Park Bridal — Local services in Newburgh

Because I didn’t get a response in personally sending them an email, I have decided to post this online.

Every girl dreams of the day when she tries on THE DRESS and feels like Cinderella. I am so thankful to have had that experience with Elizabeth on the day I said, "YES to the dress". She was reserved on her comments but gave sincere and personable feedback when asked. She listened to my likes, wants and dislikes with each dress I tried on. She was a dream to work with.

However, things changed when I went to my appointment last Friday, October 30, 2020, to try on MY DRESS for the first time. My experience was not even comparable in the slightest. Before seeing or trying on MY DRESS, Emily re-measured me. My measurements increased by 2". I was surprised but it was a pleasant surprise for me. You see, I started working out in the middle of August at Pure Barre in Evansville. I have been faithful to my workouts, feel much better, and I know I have lost inches in my waist. No sooner did I mention how I have been burning calories, toning and lifting muscle and how I have enjoyed my workouts, Emily tells me I should do more cardio and should basically stop taking Pure Barre classes! Emily is job training a fellow employee. Is Body Shaming what Ella Park Bridal wants to be known for? Seriously!?

Before I even tried on MY WEDDING DRESS, Emily's comments made me feel uncomfortable and ashamed of my size, especially in my hip and thigh area Those hurtful statements said to me in front of the new employee were appalling and showed lack of respect for a woman's body. "More cardio"? I was in complete shock and tried to hide my emotions. At this point, I had not put MY DRESS on. It took away all the excitement I had leading up to this appointment. I was still hearing her say I was larger now and to stop my workouts.

Once the dress was on, I could not see beyond my flabby arms and stared at my hip and thigh areas. Empty. It was then, Emily reiterated in front of your bridal trainee, my Mother, and my Aunt I should stop my workouts at Pure Barre and concentrate on cardio.

My mother, as shocked as I was, and seeing the pain in my eyes, tried to smooth it over by commenting "she doesn't want you to build muscle in your thighs and assured me she knew that was not my workout intention.

Please note, the only alteration needed at that time was for the hip area to be taken IN.

I have never in my life been body shamed or felt so insecure about my measurements as I did that day by Emily's remarks.

Since my engagement last June, I have had several girlfriends get engaged. Most all of them have reached out and have asked how my experience with Ella Park Bridal was. What should have been a memorable joyous occasion was filled with sadness and heartbreak.

I hope you share with your staff and make the necessary changes to prevent this ever happening to any future brides. As much as I enjoyed working with Elizabeth and finding my dress, the emotions and insecurities that I felt during my final fitting were astounding. I am not in love with my dress anymore and you have Emily to...

We purchased my wedding gown here and the experience was fantastic, however, I took my bridesmaids here to look for their dresses as well, and the experience was down right embarrassing. To start, I went before I brought my girls here to try on some bridesmaids dresses to get an idea of style. I (very quickly) tried on about 5 dresses and was told we only had time for one more. I made an hour appointment for this, however when the girl realized she wouldn’t be making any commission off this appointment, she began to rush it. OIt took me all of 20 minutes to try these dresses on, but was essentially told to hurry it up and just pick one. Two of my bridesmaids are plus sized, which I made very clear when I scheduled our appointment and specifically asked that we have a wide range of sizes available to try on, no matter the style of dress. When we arrived, the girl helping us let us look through some dresses, and pulled three styles for them to try on, the largest being a size 14 (keep in mind these dress sizes run about 2 sizes smaller than “ordinary” clothing.) Neither of my bridesmaids were even close to comfortable trying on this size. When we began going over designers and sizing, the girl helping us (whose name I don’t remember), told us who the designer of our favorite dress was, cut her eyes to one of my girls and said “well he only goes up to a size 16, so...” and looked her up and down. I was mortified. My girls were embarrassed. The whole appointment was just uncomfortable and disgusting. I felt awful for even bringing my girls here. Again, my experience with purchasing my wedding gown, alterations, etc was great. I had a different girl helping me and she was phenomenal. I strongly suggest anyone over a size 12 to steer clear. There was a clear difference in treatment and it was very upsetting. If you are searching for bridesmaids dresses, I strongly suggest Azzazie (website) where you can order custom sizes of hundreds of dresses and they are great quality at an awesome price. This is where we got ours after this experience. All 4 of my girls (of very different shapes & sizes) are comfortable and extremely pleased with...

My daughter's wedding party rented dress shirts and vests for the guys in the wedding party. 5 of the 7 had improperly sized clothes. Each one was measured by an Ella Park associate at separate times, so it wasn't just one person. Fortunately the groom was able to have his corrected. The others were not so fortunate. We had groomsmen with sleeves rolled up shirt tails hanging out and the father of the bride walked his daughter down the aisle with his vest unbuttoned. Upon returning the clothes, I expressed my displeasure to the owner's of the company. I did not request any type of refund, although they should have offered. I was, however, expecting an apology. What I got was multiple excuses about not wearing the shirts with dress pants (they were told it would be worn with jeans at the time of order), difficulty in measuring for just a vest without a jacket ( that is their job), how rental clothes shrink (again, their job to know this and order the correct size) and that the guys should have tried the clothes on early enough to fix any mistakes ( it was conceded that they should have asked the guys to try things on at pick up and they did not do that) I was willing to forgive the sizing mishap but the response I got upon returning the clothes was astonishing! The verbatim response was "Well, what do want us to do about it?" I did finally get an apology after telling them that is what I wanted. This lack of concern for the poor job performed came directly from the owners of the company! Again, the sizing errors are not what prompted this poor review but rather the horrible response after the fact. I'm not sure how they will stay in business if this is how incorrect orders are always handled. I do not recommend anyone use Ella Park due to their customer service issues, but certainly stay clear of them for any menswear. That obviously is not their area...