Donut Bank — Restaurant in Indiana

I love Donut Bank, but this location has not been my favorite. I don’t want to discredit the people that work there - maybe they are understaffed or poorly trained, but this location has the longest wait time I’ve experienced, and it’s pretty consistently longer than average. And lately they ran out of the mocha frappe powder but rather than telling people this in the drive thru, they take the order and make it with the mocha fit powder without telling you and it tastes completely different than the regular. This has happened to me three times now. When I called to let them know that this is really frustrating they weren’t super willing to apologize or accept responsibility for this. I know it’s just coffee, but when I pay for a service/drink, I expect the drink I ordered. A mistake is one thing, but doing this 3 times without mentioning that you’re out of the right stuff is no mistake.. I can’t imagine any business that would find this acceptable. I just wish they would be up front that they are out of the powder rather than knowingly giving the wrong powder and not saying anything. I’d rather pick a new drink than be given the wrong one, on purpose, to avoid telling me...

I love my donut bank coffee and staff at the newburgh location. Ive came here every day for the last 19 years only missing on holidays and vacations, today i came thru with my dogs as i usualky do at least eavery other weekend to get them their doggy ballls and milk bone as one of the 3 cant have sugar. Only to find out they cant give out a simple milk bone treat. Im left with one of my pups not getting their usual treat. Im not a happy customer as my one pup couldnt get her usual treat! A simple dog treat shouldnt be an issue as they have givin them out in the past. I love the team at newburgh and Joe Kemp as they all make an effort to go above and beyond to greet me and shows a personel connection. If this is a new management decision then they need to look at getting rid of this manager! I truley hope they will be bringing back...

As like most people I enjoy coffee. I’ve changed where I go several times over the years due to quality or service issues. I’ve been going to the Newburgh Donut Bank for a little over two years almost 6 days a week. I normally go in the morning around 5:30am and enjoy a nice large iced coffee. The morning crew is always friendly and their customer service is exemplary! Seems like it doesn’t matter who I deal with, Sara, Brittany, Beth or recently Braxton, I’m always greeted with a friendly smile and a “good morning”! The coffee is what brought me to the location, the staff is what keeps...