Market Square Jewelers — Local services in Newburyport

I’ve been shopping at Market Square Jewelers, both Newburyport and Portsmouth, for about 5 years now. Hands down, the most eclectic collection of jewelry in the area! I’m somewhat new to the world of grownup jewelry. I’m a lifelong lover, but only recently had the requisite resources to invest in my jewelry. My purchases have increased in frequency and cost, and the service I receive has been consistently impressive. I felt valued when purchasing a $50 pair of earrings and I felt valued when purchasing a $4000 necklace. They respectfully upsell, but I never feel pressured to make a purchase, nor do I feel they’re BS-ing me when they compliment a choice. They love jewelry as much as I do! I have particular taste with a penchant for one-of-a-kind artisan and vintage pieces - especially when combined and redesigned to create a new piece of art. Gabriella referred to them as “Market Square mashups” - totally on point. They also have a live sale session, and sell pieces live for a good deal. I’ve never seen it but sounds like a good time. Gabriella was especially wonderful while I spent a full 2 hours picking out the just right chain and pendant. I looked at every tray of rings before I switched to pendants. I could do this indefinitely because my love for jewelry is boundless.

In terms of customer relations, here are 3 instances where the service was excellent. I once traded in a considerable amount of jewelry, none of which was particularly valuable and some was likely trash. They took a reasonable amount of time to work through it all. They were gracious, straightforward, and meticulous throughout the process, and not once did they make me feel awkward. Another time, I had them take small diamonds from my nana’s wedding band and insert them into bezels and then in a chain. They did a beautiful job and I wear it all the time. Another time, I asked them to fix a safety chain (that I had them put on a bracelet and I later broke it) and they did so at no charge.

All in all, a wonderful jeweler, especially for those with eclectic taste. There’s something there for everyone.

Please shop there so they stay in business for the...

If you are looking to shop local - and develop your own personal relationship with a local jeweler - this is it. We've visited 4-5 times and each time it's been a warm, fun interaction. Most recently I brought in some jewelry from my grandmother for fixing - they fixed a necklace for the cost of the closure ($8), told me how to clean my grandmother's earrings (no charge), saved me the cost of resizing a ring by offering a quick fix (a tiny curly telephone cord like thing that goes around the ring), and sent off my grandmother's bracelet for repair. Each part of the interaction was about helping me - not selling me something. (Although my hubby did end up buying me a beautiful bracelet for my birthday/Valentine's day! Their selection is amazing, especially if you like vintage styles). If you value a personal relationship with a local store - forget the big chains and go here. Especially if you love vintage styles and...

The staff here are absolutely the best! I was looking for a cross necklace in gold, and they were willing to show me all sorts of gorgeous pieces. However, when I started to look a little pale at the idea of spending quite so much on a piece of jewelry as a college student, one of the staff showed me over to some of their sterling silver pieces. The pendant I completely fell in love with didn't have a bevel on the end, so it couldn't be attached to the chain. However, after she helped me find a chain that perfectly matched the pendant I had selected, she found a bevel for me in store, and attached it! She was willing to stay after they had closed, helped me exactly what I was looking for, and repaired it for me. Honestly the staff here are some of the loveliest and kindest people, the pieces are beautiful, and I cannot thank them enough! I left with two pieces I know I'm going to be wearing for years...