Via Lido Plaza — Local services in Newport Beach

I have become increasingly uneasy about visiting this center due to a concerning issue I've encountered. While I genuinely appreciate the plaza and the various establishments it offers, such as Bear Fish Flag Co and others, there appears to be an individual referred to as the "Car Cowboy" who actively engages in towing vehicles. This situation has unfolded multiple times at the Starbucks location, where I have witnessed numerous vehicles being towed away.

In an attempt to clarify the regulations, I approached this person to inquire about any time restrictions for parking. Surprisingly, they informed me that no such limits exist. I am perplexed as to how they monitor and determine whether patrons have left or are still present within the center. This lack of transparency has left me feeling anxious, as I fear that my own vehicle might be towed despite remaining within the premises, just like what has happened to others.

Therefore, I am compelled to express my deep concern and dissatisfaction with the current state of affairs at this center. It is disheartening that a place I once enjoyed visiting now evokes such discomfort and apprehension. I kindly request that immediate attention be given to this matter to ensure a fair and consistent approach to parking enforcement, and to restore a sense of safety and trust among visitors...

THESE PEOPLE ARE PREDATORY AND RUTHLESS. There is literally someone/cameras that watch your every move to screw people over who park in their lot even to visit one of their businesses. I think he’s referred to as “Car Cowboy”? Just look at the rest of these reviews. I went to go work from a café, and didn’t realize the parking lot I parked in wasn’t affiliated with the restaurant I went to, but that it was a whole different plaza altogether, as the names of the plazas have similar bougie variations of the name “Lido”, and everything is very close to each other. I come to find out that without a single warning “BeCaUsE tHeRe WeRe SiGnS”, so my car got towed, and I owed $569. I tried to call this company to explain my situation, but no one...

I loved coming here to eat some bear flags and walk around the cute area. I recently parked here and I came back to my car missing along with others’ cars being towed. It’s just so wrong that a person would just be constantly watching if we’ve ate or walked across the street and immediately tow our car. It’s safe to say I will not be coming back here again. I came to eat with my grandma and mom who I barely get to see and they had to witness us trying to retrieve our car and also paying a hefty $540 fee. If you’re reading this beware of Felix. He’s the man who reported us and had our cars towed along with a whole bunch of others that were in...