Barrows Custom Window Treatments — Local services in Newton

Working with Barrows Custom window treatments has been a pleasure start to finish. In April of 2019 I called for an in-home consultation. I was well advised by the representative they sent. He measured and we decided on the most effective light control for my purposes. I appreciated being guided on this as I really had no idea what was available currently. I ordered exactly as he suggested. After the order was placed, I received a call that was well in advance of the installation allowing me ample time to plan my schedule. I have to admit that vendors who call me a day before a visit and expect me to be ready for them in a day or two leave me frustrated . It always ends up prolonging my deliveries well beyond the expected date. In this case it was more than enough time and I truly appreciate their respect for their clients schedules. The installers arrived with 10 minutes of the time frame promised and were finished installing the three rooms within half an hour. And these were large Hunter Douglas light blocking shades for sliding glass doors and large windows. All with motorized open and closing.Precision and care was key to their looks and functioning.These men were experts. The installers also took the time to make sure I knew how to operate all the shades and we went room to room. They also showed me how to access the battery pack when the time came for new ones. They were all three helpful and very pleasant with a lot of information that I knew I would have had to dig through a volume of printed material to access. They really simplified the operations and maintenance to me. I never felt like they were in a rush to leave but wanted to make sure I was satisfied, liked the shades, knew about how to operate them and repeated that if I had any questions or needed any assistance to call them. They took away any and all packing materials and made sure the rooms were exactly as they found them. My take away from working with Barrows is this: Go with the best. They have superior employees who have experience and know customer relations. Window treatments are a very large expense. Make sure you get what...

My Sister-in-law recently purchased a condo. This is a newly constructed unit with beautiful hardwood flooring, top of the line cabinetry, granite counter tops and stainless steel appliances. We wanted to make sure we comply with management’s requirement to have white backing on the window treatments as well as enhance and compliment the newer features in the unit. The quality of the material and good workmanship were so important in our decision to go with Barrows Custom Window Treatments. Virginia and Nick were awesome in helping us wade through all the different materials, colors and styles of draperies as well as the selection of the hardware. Who knew there were so many patterns, colors and styles to choose from? We chose a ripplefold, neutral color draperies on ripplefold tracks.

Portia, the scheduler at Barrows, was very accommodating since, we were given a very tight window to move and have everything in place. The installer Steve and Rob arrived ahead of schedule. They were very friendly, courteous, professional and meticulous. The first thing they did was put the drop-cloth on the floor to protect the hardwood flooring in the living room area and new carpet in the bedroom. They were diligent and meticulous hanging the draperies so that the ripples were perfect and steamed the draperies so that there were no creases.

The draperies look fabulous. So glad we chose Barrows Custom Window Treatment, they were amazing. Thanks Virginia, Nick, Miriam, Porta, Steve and Rob. We love...

Over the last 30 years, I have bought window treatments from Barrows for 19 windows and 3 doors. In some cases, I needed to replace some of these and once again, called Barrows. They have always treated me fairly. However, recently, I called them because a couple of the plastic holders on the pull cords of my hunter douglas duette honeycomb shades fell apart and one of the shades kept separating from the clamp at the top of the window. Barrows told me it would be $150 for someone to come repair the clamp and that, since Hunter Douglas no longer makes shades with pull cords, the only solution to the pull cord problem would be to buy new shades. This seemed like an expensive solution.

I went to King Shade in West Roxbury. The owner there looked to see if he had any of the plastic holders in stock to give me. He did not, but suggested I call Hunter Douglas. He also told me how to fix the clamp so the shade would no longer separate. I called Hunter Douglas, got a very friendly woman on the phone who told me they'd send me the plastic holders at no cost. I asked her to send me 2. Today, 4 plastic holders arrived in the mail.

So, by looking further, I saved myself $150 plus the cost of 2 new shades and their installation. I am appalled by Barrows lack of good customer service. I will be moving within the next 2 years and will need all new window treatments. Sadly, I will no longer be doing business with Barrows. Clearly, that doesn't...