Ace Hardware of Skokie — Local services in Niles Township

I've been to this ace about a dozen times over the years and have had mixed customer service results. The employees at this location are "temperamental" and on my last visit I will never set foot in this ACE again.

I was told my repair would be ready the next day, Friday. I informed the person I would not be able to be at the store before closing on Friday and Ill pick up Saturday. I went to pick the item up and it was not finished, not a big deal. In asked the person why it wasnt done....and I was chastised by him because he said that he never said it would be AND he did not call me (he dwelled on the fact that he did not call...lol) He then carried on and on how he never said that my repair would be done the next day...I challenged him and asked if he is accusing me of lying? He replied "I told you I would call you!" This went on for at least 5 minutes. He then completed my repair, while sternly "telling" me I am wrong. It's not like I have free time on the weekend to randomly come to ACE and hang out and see if my repair is finished. NOW here's the kicker - the repair took him 4-5 minutes to finish, only because he was bitching at me the whole time. He finished and flung my repaired screen towards me on the table and walked away.

A gentleman 2 customers in front of me was attempting to pay for his purchase. He paid with mostly change in which he counted out for the cashier. I have never seen anything like this, however, the cashier would not take his money stating it is too much change and refused to count it. The man was completely bewildered and said "this is money, American money...why wont you take it?" She refused... It was no more than $4-5 in change. People in line were dumbfounded....Everyone was in disbelief shaking their heads.

I went to this ACE, even after mixed experiences because some services they offer are convenient. That's why 2 stars - because of some of their services. 1 STAR FOR CUSTOMER SERVICE.

The Owner needs to get a grip on his...

Where do I begin last week I went to get keys made 9 keys made 3 keys weren’t done correctly I didn’t even bother to go back this week I went to ACE to get a longer dryer connector and I have no clue what I am looking so I walk in the young man says how can I help you? I tell him what I need he says he goes downstairs to see Carlos I go downstairs I don’t find anyone the same young man I encountered earlier comes downstairs and I ask him for help he proceeds to try and help me and as we’re discussing the product I need and the accuracy someone yells from the staircase hey we need back up cashier up front he hands me the items and walks off upstairs NOTHING was said!!!!!!!!!!!!!!!!!!!!!! I proceed upstairs and a gentleman asks if I found what I needed I said no and walked out he did say let’s go see what you need I said no thank you and left! I went to Menards and got exactly what I needed and step by step instructions and additional tips on what to do with the product I needed plus their packages were unopened unlike at ACE the bags were ripped open and not fit for sale! I’ve lived in Skokie over 30 years and you’ve lost...

Skokie Ace Hardware is a great store! They provide excellent customer service, quality products, competitive pricing and value their customers. This past February I purchased an Ariens snowblower by phone during a snowy week (2 ft of snow). Liz was so helpful and friendly - she had it assembled/delivered the following day. Because of the amazing service I received from Liz, I returned to Skokie Ace yesterday to purchase a Weber Genesis grill. Danny was also wonderful and very knowledgeable - he helped me pick the perfect grill! Danny will assemble/deliver the grill today - what service! I also had the pleasure of meeting Liz in person and watch her in action while she greeted most of the customers by their first name. I highly recommend Skokie Ace Hardware - they provide amazing service and value...