Nordstrom Rack — Local services in Niles Township

I went to return an online order in this store and the cashier was extremely rude. I started explaining that I was returning an online purchase when he raised his hand at me and told me to “stop.” He processed my return and handed me my receipts very passive aggressively. Part of my online purchase was paid for with a gift card. When I asked about the gift card he told me I would have it mailed to me. 3 weeks later, no gift card has arrived so I called customer service and asked them about my return and when I can expect my gift card. Lina, the customer service rep, told me that the gift card returns are always done in store. She spoke to a manager for me and told me that I would receive a gift card via email in 72 hours hours. 2 weeks passed, still no gift card. I called again and I was transferred 3 times between customer service and the gift card dept, and no one could figure out how to help me. Eventually I just asked for a manager and got Robert to assist. He was really good, explained to me that he wasn’t sure why the cashier didn’t give me a gift card for the difference. He apologized and told me he would issue me a gift card via email ASAP. The next day I got the email with the gift card, however they did not return the full amount I was expected to receive, I still had the return receipt from the store to verify. They shorted by about $5 from what I should have been returned. At this point $5 is not enough for me to continue to battle with them over the phone, but I really cannot understand how something as simple as a gift card could take over a month to process on their end. Most customer service reps I spoke to were unapologetic about my situation and no one seemed to want to assist besides the manager. As a frequent Nordy’s shopper and card holder I am extremely disappointed with the service I received both in store and online. Keep in mind if you’re ever doing a return, ALWAYS double check to make sure they give you your money back correctly, otherwise you’re going to get some headaches dealing with them...

I love this Nordstrom Rack; they have the best shoe selection and a pretty good plus size department. Shoes are really the big draw here--great brands, super wide range of sizes (women's 4-13), and good deals. I've bought several pairs of shoes here and at other NR stores and have always been satisfied. In addition, these are all shoes that are actually in Nordstrom stores, so you're not getting a lesser-quality item made especially for discount sale. Plus size selection is a few racks, and it's hit or miss. You can usually find good dresses, but the shirts tend to be either too basic or too trendy for me. The line for the check-out is always super long, day or night, but I have a secret for you: any employee can check you out. Go into the store, find someone with a neon green shirt on, and ask them to check you out. As long as you have a CC and are good with an emailed receipt, that person can check you out and have you on your way in minutes. I'm here all the time and I never, ever wait in line. It seems like no one else...

Nordstrom Rack? More like Nordstrom Red Flag

I was browsing in the women’s section when I overheard a blonde employee — looked like a manager or lead — telling an older woman wearing a mask to “watch the clothes over there,” while clearly gesturing toward a shopper who was simply trying on jackets. The customer happened to be a woman of color — her skin maybe two shades darker than mine — and she wasn’t doing anything remotely suspicious. Just trying on jackets like a normal person enjoying her shopping trip.

The implication was loud and clear: they assumed she might steal because of how she looked. It wasn’t subtle, and it definitely wasn’t a good look for Nordstrom Rack.

Honestly, the energy was very Stepford Security Squad — all blonde, all beige, and apparently all clairvoyant when it comes to who “looks suspicious.”

The vibe was basically, “We’ve decided she looks suspicious because she’s not our shade of beige.”

In short: the only thing stolen that day was my faith in their...