Ulta Beauty — Local services in Niles Township

I literally never write reviews, like ever but this experience was so trash I had to. I tried ordering products through the ulta website over the last 3 days and each time I would try to order, the items wouldn't show up in my cart or only some would. They have a beauty event going on so I'm sure the traffic from it crashed some of their site - okay, fine. After trying for 3 days I decided to order for pick up in store since it was allowing me that option. I chose a store that showed all 3 items I needed in stock, and even though it was out of my way I still chose that location since it was showing everything available. I tried using a $10 off coupon but kept getting an error saying "requirements not met." The only exclusion on the coupon was the order needed to be $50 or more, my purchase was $90. I figured I'd mention it in store. I placed and paid for my order, then when I got out of work early, headed straight there. I placed the order 2.5 hrs before arriving at the store. Upon arriving, I ask to pick up my mobile order. They can't find it. They asked when I placed it to which I said, around 2 hours ago. The girl goes "OHHH well it takes 3 hours". Literally there were 4 employees behind the counter, not doing anything with no customers, and I looked at them and said "so I have to wait 30 mins for it to be ready?". She grabs a coworker and asks if she can pick the order now. Both of them leave to get the items. I placed an order for 3 items, they returned with two and said "here you go". I point out that a third item is missing, to which the one girl goes "Oh okay let me look for it" - I offered to go look for it since I knew where it would be at this store. She goes, comes back and says "sorry its not in stock." At this point I'm ready to never shop at this awful store ever again, but the manager comes up to me and says "I'm so sorry, our inventory doesn't always reflect online what we have in store." - So why the hell did I drive out of my way to come here?? I leave with my two items, thinking I'll at least be able to order the third online and use my coupon for it. Well, now the coupon won't work because its less than a $50 purchase now. Worst part - I call customer service to explain how awful this has been and customer service spent another 20 mins on the phone with me to make me a new account (I didn't need one, I've had one for years) and to only offer me the $10 coupon again, which hasn't expired to begin with and still won't apply to the new order. I point blank said to them I will literally never spend a DOLLAR with Ulta again and they were like "Ok, sorry". I spent HOURS of my time dealing with this to order 3 items of makeup. I will be ordering DIRECTLY from the brands from here on out and shopping everything else at Sephora since I've never once had an issue with them. Truly, worst customer service I've ever experienced and I've worked retail for years before this - which is why I never complain, I get stuff happens but wow I've never had a company drop the ball from online, to in store this bad. Like, ever. DO...

I came in a few days ago extremely upset and defeated. I had the anchor stores at old orchard and Northbrook more worried about selling me $2,000 face care systems then worried about my needs. My skin was extremely agitated and so was I. I have food allergies and those foods are in most face products. I was angrily walking around reading ingredients and trying to keep to myself. I was stopped by an employee (Terry) to ask if I needed help. Truthfully I did not want any after the experiences I have had lately. I kind of snapped how I was fine and didn’t need help. But the Terry could sense I was frustrated but still tried to help. He told me he’s here to help and asked what’s going on. I explained the situation and his face lit up as he told me he absolutely can help me. Terry set me up with a full system for the price of one of the products that the other stores were trying to sell me on. It’s 3 days later and my skin has been completely turned around from the mess that the Dior facial I had gotten at Northbrook had made. Terry was such a pleasure to chat with and so helpful and knowledgeable! He really cared to help me get the best products for my skin. This Ulta is great but as you guys can tell I think Terry is the best! 5 stars for Ulta. 10 stars...

I love my hair stylist (Ruth) at the Salon here. Everyone in THIS ULTA Salon is friendly, non pretentious and seem to care about clients. Were this Review on this Salon alone I'd give it 5⭐s. The Store seems to be well stocked w/items they advertise. The store's Reps, for the most part, lack personality, dream or are just lazy. Every section is occupied by reps who "work in a different section". They "cannot help/answer questions". This was the 4th time I waited in checkout line while people obviously grew impatient, if not walking out the door, due to the lack of open registers (there are 3 or 4 but rarely more than one CASHIER). Groups of Sales reps doing nothing but holding up tables or walls, appearing to be absorbed in convos unrelated to ULTA- are in plain sight but NOT at a register! I won't get into various probs occurring at registers, remarks made by cashiers that are not apropos ... if you have time, like I did that day, then shop here. Don't go here knowing nothing about what you want, you have product questions, etc.. Don't shop here if you need to be in and out. Otherwise,...