Luminous Hair Spa — Local services in Niles

This is a very neat, clean, and cute salon, but it's not the place for me. It's difficult to get ahold the business using their listed phone number. Not a lot of availability for scheduling. The staff are very young and not always professional. I liked my stylist, but she was unappreciative of gratuity. I always tip well and it feels kind of rude to not be thanked. I work in a fine dining restaurant and have been in customer service for 12 years, so maybe I have higher expectations. My hair color washed out quickly both times that I had my hair colored here. My stylist was training someone and told them she's doing, "just shades, not permanent." It made me think later that it was intentionally made to wash out quickly. Had my nails done once and they began to come off after 6 days, but the hand spa treatment felt amazing. Got charged a $10 cancelation fee 3 times when I was 5 minutes late for a kids hair cut. I think I am just looking for somewhere with more availability and a little higher...

I want to start by saying I haven’t been to a professional salon in two years. I googled “hair salons near me” and to my surprise I find this salon who has been open for 9 years that I never even knew existed. Their website is very modern, sleek and easy to navigate. The appointment booking system on their website makes it much easier than calling them during their busy day. On their website you are also able to see each stylists portfolio. I chose Hailee for my haircut because I loved what I saw of her work. She is really great with color. I walked in with no real style in mind besides that I wanted curtain bangs. It turned out amazing! I have needed this change for awhile and it was refreshing to have a stylist nail it. I also discussed some color options I wanted for the future and she seemed just as excited as me for what I was describing. I can’t wait to go back. Hailee will be my go to stylist. She is extremely welcoming and does great work!...

Very excited to treat myself to my first professional highlight. Was quoted $150 at time of booking. During visit was offered additional services (i.e Olaplex treatment, trim) but never discussed additional cost. When ready to leave was charged $280. I had to remind the stylist of my $50 booking fee which needed to be refunded to me due to already charging my credit card. When all was said and done it cost me, with tip, over $300. I got home and my husband couldn't even tell I had my hair done. I cried as this was something I was very much looking forward to and it cost SO MUCH MONEY without any advance notice of additional charges from stylist. Very disappointed. I have found a new stylist that I'm quite pleased with, it's just unfortunate that I have to drive to Elkhart instead of staying in my hometown of Niles. BE CAREFUL of unwanted charges. Know what you are getting and what they are charging you before you...