Organic Food Depot — Local services in Norfolk

While I love how I can get rarer vegan products that I can't get at chain grocery store, I have a major issue with how they run their business. I will come in and what appears to be a manager or owner will be sitting in a chair in the corner and will randomly decide to acknowledge me, depending on the day I go in. There are either no other employees or 3 or 4 who don't seem to understand customer service. I've been in the store for ten minutes, mind you there are 4 aisles, and 3 employees didn't acknowledge me. One was on his headphones doing inventory and only head-bob greeted me after passing by me about 10 times. Are headphones really appropriate when there are customers in the store?

The pricing is constantly changing and despite all the employees, they can never seem to keep the labels updated. Every time I seem to spend 5 minutes comparing the prices on say vegan cheese, find the cheapest, have it rung up, and then as I walk out I see on my receipt that I was charged a higher price I was trying to avoid. This happens with pretty much any sale item I've ever grabbed. The first few times I shopped here I didn't realize until I got home and didn't want to go back for $2.50 but that's money the store pocketed out of, most likely unintentional, dishonesty. After checking out I now immediately walk back to the shelves to make sure the prices match up. One item was rung up 10 cents cheaper but three other items were incorrect. I've really got to wonder how much money they've made from this practice.

In their refrigerated room they have a small shelf of discounted items. I've seen products I've wanted but they still seemed a little pricey, so I would wait another week to see if they were discounted further. I've come back 2 weeks later and an expired product from the previous visit is still sitting there, now 2 weeks past date, and the same price. I didn't think it was legal to sell expired foods.

If you're looking for a great selection of vegan and organic groceries, definitely check this store out, but don't expect real...

Being new to the area, I found this little gem by chance. They have a nice selection from toiletries, herbal teas, vitamins and even a very nice refrigerated box full of deliciousness. As I entered the store noone made eye contact or greated me, which I though to be weird as I looked both the Asian woman and the other in their face. I took my time and went through each isle checking out the brands and even some items on sale. It wasn't until after I made my purchase and left the store that I realized what I experienced. The Asian lady somewhat positioned herself in the back of the store and watched me, although never asking me if I needed help finding anything or again making eye contact. The other lady also came behind me in the refrigerated room. I felt really uncomfortable but continued to shop... Ok fine I understand you may have experienced theft before in your store, I guess. But while making my purchase, no conversation, no hello did you find everything you needed? And then not even a Thank you for patronage. I completely understand how you feel and will...

COVID 19 FEAR MONGERS WELCOME! First of all, a face covering is a face covering until the Governor states that the public is mandated to wear a biohazard, surgical mask. Having an arrhythmia, I am unable to wear a mask that hugs against my face as it makes it difficult to breathe (yes, difficulty breathing affects your heart), however knowing how FACE COVERINGS are mandatory, I wear my scarf around my nose and mouth cinched at the back in a knot. Upon arrival to this store, I was first greeted pleasantly by a young lady, but then seconds later I was rudely told to leave by some guy because my face covering didn't look exactly like his. What a shame, my very first visit, after deciding to go vegan to better my heart health.. I was told I had to leave the store. SO! Shopper beware - you MUST have a surgical, hospital issued mask in order to shop. To the shop owners - suggest to your staff to be a bit more pleasant and/or have masks available to your patrons that suit YOUR...