Riddle's Jewelry - Norfolk — Local services in Norfolk

The sales ladies were very nice and helpful when picking out our rings. I paid for both my husband and I's wedding bands, insurance, sautering etc. The same day we got them. I came a few weeks later to pick up the rings and was told I wasn't able to pick up my husband's because they needed to ensure it fit. The employee gave me my rings, thanked me and I left. I came back with my husband later in the day and the employee instantly accused me of "sneaking out on her without paying." I was really confused because I knew I paid for everything weeks ago and she said nothing about any additional charges when I picked my rings up. I pulled up my online banking to show her that I paid for everything and she still insisted I took my ring and left without paying the balance. The manager then informs us that the person who sautered my rings ended up charging us more than what I orginally paid for. I had no problem paying extra for sautering but it was extremely embarrassing the employee was insisting I ran out on her without paying my bill which is not want happened. A very embarrassing situation at a place we spent thousands...

I can’t thank this place enough for showing empathy towards me and my situation. I currently have a ring with Kay Jewelers next door. And this is the third time I had to take my jewelry back to them for a repair or resizing and all within a 2 month time frame. I haven’t seen my ring since before thanksgiving!! I went straight to Riddles after my frustration of just wanting my ring fixed and fitted right. I expressed that I drive 2 hrs just to try and get it fixed with KJ to begin with. I wanted to see if they could trade my ring in for one of theirs in store and that was an option but also if the goldsmith can just do a resizing himself. Nonetheless they helped with resizing my ring within 30 mins , no charge. I was surprised because it all happened so quick and easy unlike KJ. The staff showed great concern for me and was willing to work with me to accommodate me. KJ really needs to have a goldsmith in store like Riddles! I will forever start making futures purchases at Riddles! Highly...

I always wanted a heart wedding ring. Later down the road my husband bought me a heart ring with floating diamonds. I went to a jeweler in Vegas to put a Halo around the diamonds to secure them. It turned out horrible. Last week I walked into Riddle’s Jewelry and met Jim the jeweler in Norfolk NE. I showed Jim my heart ring and how it was damaged by the Vegas jeweler. He told me he would see what he could do to fix the damaged ring. Today I picked up my ring and was so shocked and surprised how amazing my ring looked. Jim has a skill set and a lot of patience to fix such a damaged ring. I truly thought it was unrepairable. I was so full of joy I was shaking. I can’t thank Riddles and Jim enough for the amazing customer service and professionalism I received. I will never go anywhere else to have my jewelry worked on. Thank you from the bottom...